Process & Adoption Specialist

About Aspirion

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

What you will do

Job Description

Workflow translations and SOP maintenance

• Review Compass release notes and ClaimIQ updates prior to releases for impacts to workflows and processes
• Update SOPs with impacted changes across teams, clients, and functional units
• Maintain SOPs, job aids, quick-reference guides, and decision trees
• Maintain version control and communication of workflow changes

Training and rollout support

• Develop and maintain job aids, quick reference guides, and decision trees
• Partner with Operations leaders to deliver targeted training and reinforcement
• Develop scenario-based examples and real-case demonstrations for denials analysts

Post-launch adoption monitoring

• Track and report on adoption metrics, workflow compliance, and process adherence
• Conduct regular quality reviews of claims/workflows impacted by product enhancements to identify where teams are reverting to old processes, bypassing automation, or showing inconsistent usage
• Escalate patterns and gaps to Operational Enablement leadership

Drive adoption and Behavior Change

• Own adoption of new workflows, automation, and product enhancements across assigned teams
• Identify gaps between designed workflows and actual execution
• Reinforce standard processes through targeted interventions and leadership alignment

Cross-Functional Partnership

• Act as a liaison between Operations, Product, and Business Transformation
• Provide feedback on real-world workflow challenges and enhancement opportunities
• Support hypercare and rollout readiness activities for new releases
• Provide support, as appropriate, to the Denials throughput engine, revenue realization, and ramp pod – for new hires, new clients, new processes
• Work with little to no supervision while maintaining a high level of performance.
• All other duties as assigned by management.

What you will bring

• Attention to detail
• Strong oral communication skills
• Effective documentation skills
• Strong organizational skills
• Ability to navigate Microsoft Excel
• Ability to meet deadlines
• Critical thinking skills
• Social perceptiveness and emotional intelligence
• Time management
• Knowledge of medical billing and coordination of benefits
• Track record of high performance
• Ability to influence without direct authority
• Strong problem-solving and root cause analysis skills
• Data-driven mindset with ability to interpret operational metrics
• Change management and adoption mindset
• Systems thinking (understanding upstream/downstream workflow impacts)
• Comfort working in fast-paced, evolving environments

What we would like to see

• High School Diploma or Equivalent
• 2–4+ years of experience in Denials, Revenue Cycle, or related healthcare operations
• Experience with Compass or similar workflow platforms strongly preferred
• Prior experience in training, process improvement, or workflow optimization preferred
• Demonstrated ability to drive adoption of new processes, tools, or systems

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.