Procurement Analyst

The Procurement Analyst provides Carrier Relationship Management, Procurement Event Support and Review of Carrier Rates.  This position will be responsible for an assigned group of carriers’ total spend, including assisting with procurement events to include carrier participation, light analytics regarding market activities and entry/troubleshooting rates in the TMS. In the Procurement Analyst role, you will be expected to be organized and demonstrate analytical skills.  The candidate will work effectively with internal and external customers. 

Essential Job Functions 

• Develop and grow carrier relations by developing and maintaining good working relationships. Work with carriers to resolve unique issues quickly to ensure 100% customer satisfaction. 

• Effectively communicate with internal and external carriers and customers ensuring all customer expectations and carrier KPIs are met. Manage all communication mediums with these carriers and customers: email, phone, EDI, and web transactions. 

• Address carrier questions regarding RFPs while also packaging and maintaining bid packages in order to source the most aggressive pricing possible.   

• Support innovative development to streamline the procurement processes wherever possible within the guidelines of the customer requirements and team goals. 

• Participate in the formal RFP bid feedback calls as well as conduct light negotiations with carriers on an as needed basis 

• Manage escalated service issues with high level personnel from the carrier community.   

• Assist and support Account Management Directors as needed and other Teams by interacting with other departments in cross-functional projects. 

• Support negotiations of carrier rates formally, informally, and on an ongoing basis. 

• Duties, responsibilities, and activities may be assigned or changed from time to time.