Product Advisor

The Microsoft Store is a chain of retail stores and an online shopping site, owned and operated by Microsoft and dealing in computers, computer software and consumer electronics. The stores aim to "improve the PC and Microsoft retail purchase experience for consumers worldwide and help consumers make more informed decisions about their PC and software purchases."[2]

The Microsoft Store offers Signature PCs and tablets like the Microsoft Surface and from third parties such as HP, Acer, Dell, Lenovo, and Sony without demos or trialware (pre-installed free trials of certain third-party software that expire after a limited time). It also offers Windows (most retail versions), Microsoft Office, mobile devices running the Windows Phone OS, Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk helps to answer questions related to Windows, Office, and other Microsoft products. The stores also offer class sessions as well as individual appointments.
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Consumer Product Advisor-Retail

This Job is eligible for the following work arrangements :Part-Time


This job is eligible for Part-Time and Full Time Work

Overview

Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the hub of Microsoft’s cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Microsoft Retail Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work. Join our journey - find your passion.

As a Microsoft Retail Consumer Product Advisor, you will serve as a friendly and insightful primary point of contact for our customers. Your goal is to build customer relationships through knowledge and discovery - knowledge of our technology and discovery of each individual customer’s needs in order to offer a tailored diagnosis and thorough solutions, earning the trust of customers and coworkers alike as you engage, educate, excite, and empower those around you.

Key Responsibilities:


Customer Focus


Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.


Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization.


Listen to and understand customers stated and unstated needs.


Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale.

Technological Capability:


Maintain expert-level product knowledge in all Microsoft retail products, devices and service offerings.


Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.


Collaborate with peers, store leaders, corporate and field team members in the development of innovative ways to continue to build long-term relationships with all customers.





Additional Skills and Abilities Required


Have a love for Microsoft, be a brand evangelist and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).


Excellent time management skills and a high-level attention to detail.


Lead by example, take pride in your work and enjoy helping and developing others while creating fun environments and energizing people through your passion.


Have excellent verbal and written communication skills and a high-level attention to detail.


Thrive in a fast-paced, dynamic, public-facing environment driven to get results by directing a team.


Flexibility with your schedule as hours will be based on business needs.

Disclaimer

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.





“Existing- Retail”





Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Prior experience with retail sales, hospitality or high-level customer service experience preferred, as well as experience selling technology or other consumer products.


Some college/secondary education is preferred.


Passion for and usage of Microsoft products and an excitement for all technology.


Superior customer service/people rapport building skills, both 1:1 and in a group environment.


Problem-solving, presentation skills, and multi-tasking ability.


Some teaching or training experience is a plus.


Thrive in a fast paced, dynamic, public facing environment.


Team player and ability to get along with others.