Product Delivery Director - Deposits 2.0

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Director in Consumer Bank for Deposit 2.0, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

Deposits 2.0 is a multi-year strategic priority for Consumer and Community Banking and will require not only build of a new product, but also significant build across the organization as we collectively modernize experiences and functionality.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination


• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements


• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


• Coaches and mentors, the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies


• Continually innovates on existing reporting processes to ensure appropriate attention to escalations, while maintaining as light touch administrative burden as possible


• Maintains an evergreen status report, and represents Deposits 2.0 status to senior stakeholders and with supporting products


• Proactively identifies and removes blockers for the team, while building long term relationships with stakeholders and becoming a horizontal Subject Matter Expert on Deposits 2.0


• Maintains and iterates central Deposits 2.0 materials like Area Product Group roadmaps, process and procedure documentation, product task management requirements


• Considers all required actions that lead to a successful delivery and that the organization is prepared or the gap is filled


• Becomes a horizontal Subject Matter Expert on how Deposits 2.0 functions as a product to successfully deliver

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications


• Extensive experience leading operational management and change readiness


• Experience in enterprise-wide release and deployment processes and strategies


• Advanced knowledge of the product development life cycle, technical design, and data analytics


• Advanced knowledge of JIRA, JIRA Align, and Confluence


• Experience leading teams of 8-12 individuals


• History of strong negotiation skills and creative problem solving


• Strong written and verbal communication skills

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field


• Comfort working with ambiguity, and defining a plan of action. 


• Understanding and experience running operational processes to measure success metrics, business readiness and release management


• Experience running horizontal center of excellence with preference in subject matter of data metrics, risk and controls.