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Product Manager - Value Added Services

icon building Company : Jpmorgan Chase
icon briefcase Job Type : Full Time
icon geo-alt New York, United States

Job Description - Product Manager - Value Added Services

Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.




As a Product Manager in Business Banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.




 



Job responsibilities



  • Develops a product strategy and product vision that delivers value to customers

  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

  • Partner across Design, Data, and Technology teams to deliver large-scale initiatives and collaborate with Risk, Controls, Compliance and Legal to ensure a strong risk and control environment 

  • Manage production support, issue and defect resolution, and prioritization 




Required qualifications, capabilities, and skills



  • 6+ years of experience or equivalent expertise in product management or a relevant domain area

  • Advanced knowledge of the product development life cycle, design, and data analytics

  • Excellent communication, analytical and problem-solving skills 

  • Proficient with JIRA, Microsoft Office tools, and Confluence  

  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

  • Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team 




Preferred qualifications, capabilities, and skills



  • Demonstrated prior experience working in a highly matrixed, complex organization

  • Thorough understanding of small business customer and their needs

  • Experience working with digital and/or ACH payments products







 


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