Product Support Agent

Company : Goosehead Insurance Agency

Job Type : Full Time

Westlake

Number of Applicants

000+

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Job Description - Product Support Agent

Responding to Feedback: Triage feedback from Aviator, QTI, Digital Agent, and the Mobile App, responding directly when issues are invalid or already resolved.
Issue Management: Identify recurring issues, track them, and create development tickets with the appropriate priority and urgency.
Collaboration with PMs: Provide regular insights and updates to Product Managers on the nature and volume of feedback received, ensuring product teams understand user pain points.
Feature Awareness: Stay up-to-date with newly released features, ensuring the team has an in-depth understanding of new functionalities to validate incoming feedback accurately.
Voice of the Customer: Act as the representative for end-users during product development discussions, providing insights into common issues and feature requests to guide design and prioritization decisions.
Troubleshooting: Diagnose and resolve technical issues related to product functionality, usage, and performance.

Continuous Improvement: Stay updated on product changes, industry trends, and best practices in customer support.

Original job Product Support Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Product Support Agent

Job Description - Product Support Agent

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