Product Support Specialist

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.

• Responds to all customer and leadership requests in a professional, courteous, and respectful manner.

• Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.

• Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.

• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

• Learns core task set for all features of assigned CGM software products and passes applicable exams.

• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification:

• Must be available between the hours of 8AM – 8PM EST Monday through Friday.

• Minimum of 1 year customer service experience.

• Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.

• Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.

• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

• Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us:

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security: We offer a secure workplace in a crisis-proof market.

• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.