Production Associate

Description

Virtucom is actively looking for qualified Production Associates to perform services according to customer preferences such as unboxing, imaging, enrolling, carting, tagging, etching, etc.  in addition to maintaining and operating an organized working space.

Duties:

• Responsible for production duties: unboxing, imaging, tagging, labeling, etching and boxing of products
• Prepare products for shipment to include packaging, strapping, wrapping for safe shipping
• Keep warehouse/production areas clean and organized daily (i.e. product in correct location, free of trash, etc.)
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision of a Team Lead.

Benefits:

Virtucom offers great health insurance starting on the 1st of the month after your start date. Choose from three plans with varying deductibles, including HSA and FSA options. We also offer affordable Vision, Dental, Life, Disability, Accident, and Hospital Indemnity plans!

Additionally, full-time team members once converted to salary will be eligible to accrue PTO options such as Vacation/Personal and Sick time. 

Requirements

Ability to operate hand truck, pallet jack and other warehouse equipment

• Ability to lift or move heavy products (No more than 20lbs) 
• Understanding of computers and networking
• Strong knowledge of MS Windows operating systems/Chrome OS 
• Ability to interact with clients in a professional manner
• Document all service requests as per company guidelines
• Knowledge of commonly-used tech support concepts, practices, and procedures
• Must have reliable transportation, strong customer, administrative and organizational skills
• Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills

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