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Production Associate

icon building Company : SFMC Home Lending
icon briefcase Job Type : Full Time
icon geo-alt Fort Worth, United States

Job Description - Production Associate



SFMC Home Lending is currently hiring for a Production Associate.

 

Essential Duties and Responsibilities:

The Production Associate assists a designated loan officer(s) in originating and processing loans. Duties include:


  • Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position

  • Following up on leads for potential borrowers

  • Coordinating receipt of a complete and accurate loan application package

  • Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time

  • Following up with borrowers for items needed for loan submission

  • Preparing disclosures and submission of loan file for processing

  • Tracking the loan throughout the entire loan application process


 

Education and/or Work Experience Requirements:


  • 2+ years of mortgage experience or related position

  • High School diploma or equivalent; Bachelor’s degree is a plus

  • Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines

  • NMLS License preferred


 

Skills:


  • Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.

  • Demonstrated problem-solving ability and conflict resolution skills.

  • Must have attention to detail and customer service focus.

  • Ability to adhere to established processes and checklists.

  • Flexibility and adaptability in a fluid and rapidly changing environment.

  • Self-motivated with the ability to work independently with minimal supervision.

  • Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.

  • Proficient with MS Office, with a knowledge of industry automation and software.

  • High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.

  • Sales aptitude is a plus.




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