Production Leader Needed with Great Benefits!

Production Leader:

Capital Heating, Cooling & Electric is a leading employer in the Milwaukee area and looking to add an Production Leader to our growing team! Earning BizTimes Future 50 and Milwaukee Business Journal's Fastest Growing Firm's awards, and Top Workplace 3 years in a row we are the PREFERRED workplace destination for Milwaukee’s top-tier talent!  Our employees receive a comprehensive benefits package (Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K w/ Company Match), continual professional development and an AMAZING company culture.

Come join our dynamic environment where you will play a central role in supporting our field teams and helping to deliver world class service to our customers.  This role involves logistics, accounting, scheduling, superior customer service skills and knowing how to have fun even when it gets tough.

Work hours: Monday - Friday 8:30 am – 5:00 pm with some overtime.

Pay Scale: $23.00-$29.00/HR DOE

Qualification Requirements:

• 2+ years management experience. Prior experience scheduling or logistics in trades industry a plus, but not needed
  


• Advanced Verbal and written communication skills
  


• Phone skills
  


• Laser tight attention to detail, organized, results driven individual
  


• Able to multi-function and change priorities on the fly
  


• Able to navigate through and use purchasing software and follow a PO process
  


• Ability to pass a pre-employment drug and background check
  


• Excellent customer relation skills
  


• Ability to use computer software (Microsoft, ServiceTitan, etc)
  

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
  


• People-oriented -- enjoys interacting with people
  


• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  


• Achievement-oriented -- enjoys taking on challenges, even if they might fail
  


• Autonomous/Independent -- enjoys working with little direction
  


• Innovative -- prefers working in unconventional ways or on tasks that require creativity
  

Primary Responsibilities & Expectations:

• Lead, mentor, and develop Production Team members
  


• Establish clear performance expectations and provide ongoing coaching & training
  


• Conduct team meetings to align priorities and resolve operational challenges
  


• Address performance concerns promptly and professionally
  


• Track team attendance and verify timesheets
  


• Hold weekly One-On-Ones with team members for issue resolution and coaching
  


• Oversee scheduling of installation appointments to ensure accuracy/timeliness
  


• Monitor workload distribution to maintain efficiency and timeliness
  


• Collaborate with Sales, Operations, and Field Teams to resolve scheduling conflicts
  


• Oversee application of customer payments with accuracy and timeliness
  




• Ensure proper documentation and reconciliation procedures are followed
  




• Maintain communication with the Accounting Team for issue resolution
  




• Ensure proactive and timely customer follow-ups
  




• Monitor open Production communication lines to prevent delays or service gaps
  


• Resolve escalated customer concerns in a professional and solution-focused manner
  


• Identify process improvement opportunities and implement workflow efficiencies
  


• Maintain accurate reporting and documentation
  


• Ensure the Pulse Report is continually reviewed and action taken
  


• Other duties as assigned
  

• Medical Insurance
  


• Dental Insurance
  


• Vision Insurance 
  


• Paid Vacation 
  


• Paid Holidays 
  


• 401K with Company Match
  


• Continual professional development, coaching and education
  


• An AMAZING company culture