Productization Manager

Overview

Be part of a team that takes ArcGIS products to market. Use your business acumen to craft ArcGIS Productization Plans, the authoritative source used throughout the company to operationally implement the business processes, workflows, best practices, and procedures necessary to license, deliver, and support the ArcGIS family of products. This role requires a highly driven, self-motivated, innovative individual to work across the organization to ensure the best experience for our global customers.

Responsibilities

• Collaborate with product managers and operational readiness teams to ensure productization plans and processes are current and accurate


• Create and maintain productization plans for assigned products that include detailed definitions for business models, distribution channels, business policies, and license enablement; ensuring that primary objectives of the product plan are achieved


• Collaborate with peers and senior leadership to continuously drive process improvement and innovation


• Communicate product operational strategy across the organization


• Provide domain expertise through socializing, clarifying, and evolving the Productization Plan to assure successful operational implementations that meet release timeframes


• Work with primary stakeholders to assure each division has the information they need to build the processes and workflows necessary within their respective teams to successfully release the product


• Provide post-release interpretive consultation to staff, distributors, and customers; providing guidance on business/licensing model issues, business rules and policies, legal terms of use, and other topics as defined in the productization plan


• Team with colleagues to identify meaningful KPIs, evaluate and assess what’s working/what’s not, and make recommendations to improve operational success


• Contribute to initiatives that benefit the customer


• Provide consultative guidance on all topics relevant to the productization process


• Be comfortable presenting and working with senior management for execution planning

Requirements

• 2+ years of work experience as a product manager, business operations manager, or similar capacity


• Experience writing technical documents for global audiences, adhering to format and terminology standards


• Domain knowledge of professional software concepts including product plans, product lifecycle, distribution channels, business/licensing models, and terms of use


• Detail oriented and creative


• Ability to demonstrate problem solving and organizational skills


• Excellent verbal and written communication


• Requirement for travel 10-20% of the time for strategic meetings, events, and/or tradeshows


• Bachelor’s degree in business, computer science, GIS, or related field


• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Master of Business Administration


• Familiar with software, geographic information systems (GIS), location-based services and/or geospatial data

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