Professional Aquatics Service Technician (Pool Technician)

VivoAquatics is the leading provider of innovative water management solutions to hotels, resorts, multi-family apartment owners, health clubs, municipalities and waterparks worldwide. Through our SaaS platform, VivoPoint (www.vivopoint.com), we help our clients protect their assets (i.e., guests, equipment, structures), manage costs, and help create a joyful guest experience through automation, remote monitoring, virtual support and professional services.

Pool Service Technician's Job Summary:

The service technician (pool technician) plays a key role in helping our clients provide safe and joyful water for residents, guests and members. The role entails performing preventative maintenance on equipment, control systems and network hubs as well as standard maintenance functions across pools, streams, lakes, fountains, and other water features. The technician's aim is to meet our clients' expectations in a professional and timely manner.

Pool Service Technician's Essential Functions:

• Completing a professional test of water chemistry (Free Available Chlorine, pH Balance, Total Alkalinity, Cyanuric Acid, Calcium Hardness and Phosphate levels) and adjusting chemical levels as necessary to balance the water chemistry.
• Upload chemical readings into VivoPoint software application and recording any service issues that require additional escalation.
• Complete standard services: Brush and clean tile, run vacuum, skim water, empty skimmer baskets, backwash etc.
• Inspect all equipment to ensure that all is in working order. Repair and/or report all equipment troubles discovered during the inspection process through the VivoPoint application.
• Calibrate our controller systems and assist in resolving controller alarms or network connection issues.
• Clean chlorine injectors.
• Assist in recommending solutions to improve water quality to create a safer environment for clients' guests.
• Ensure equipment and equipment rooms are cleaned and organized, and maintain chemical inventories.
• Demonstrate extreme professionalism through appearance, work performance, behavior, and communication at all times.
• Responsible for checking in with the clients as needed and answering any and all questions they may have about their service or status of pending work orders.
• Responsible for checking in with their direct manager on a regular basis throughout the day. 
• Responsible for knowledge of management company policies and property community policies.
• Pool technicians have opportunity to cross-train with our repair team for career advancement opportunities.

QUALIFICATIONS

• Excellent interpersonal communication skills
• Excellent customer service skills
• Must maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitude
• Must possess high organizational skills and be detail oriented
• Maintain a strong work ethic, be self-motivated, and have a high sense of responsibility
• Ability to work independently with little supervision
• Strong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similar
• Ability to use multiple apps and software programs efficiently on a regular basis

EDUCATION and/or EXPERIENCE

• 2+ years of experience in commercial aquatics preferred
• 2+ years of experience as pool technician preferred
• Knowledge of swimming pool regulations and codes and commercial water chemistry and balancing water chemistry a plus!
• Certified Pool Operator (CPO) certification required. Candidates must be able to obtain a CPO license within their first 90 days.
• Valid drivers license that has been valid for at least 2 years
• Must be over the age of 21
• Must be able to work Monday - Saturday 
• Ability to communicate effectively in English
• Successfully pass a thorough background check
• Successfully pass a thorough DMV/driving record check

BENEFITS & PERKS

• Medical
• Dental
• Vision
• Life
• Long-term Disability
• Pet Insurance
• 401k Plan
• Paid Vacation
• Paid Sick Time
• Holiday Pay
• Floating Holidays
• Company Vehicle with fuel card
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee Discount Program
• Career Planning
• Professional Development

Job Classification:

• Regular, Full-Time
• Monday - Saturday Schedule 
• Hourly, Non-Exempt
• Salary Range: $25-$35 per hour; Depends on various factors including experience, skillset, and size of route