Program Assistant

Catholic Charities is seeking a dedicated, organized, and compassionate Program Assistant to support our Center for Immigration & Citizenship Legal Assistance (CICLA). This position plays a vital role in ensuring the efficient daily operation of the program by providing administrative, programmatic, and logistical support while assisting clients, staff, and community partners.

What We're Looking For:

• A professional, organized, and detail-oriented individual with strong administrative skills


• Excellent verbal and written communication skills


• Ability to work independently, manage multiple priorities, and maintain confidentiality


• Commitment to serving diverse and vulnerable populations with cultural sensitivity and respect


• Bilingual proficiency in English and Spanish required


• Alignment with the mission, vision, and values of Catholic Charities

Key Responsibilities and Duties:

• Answers phones, emails, and general inquiries from clients, staff, and community partners.


• Schedules appointments, meetings, and program-related events.


• Maintains calendars and program schedules to support efficient daily operations.


• Prepares correspondence, reports, presentations, and other program documents.


• Assists with program reporting and compliance requirements as requested.


• Supports Center staff with client case preparation and related administrative tasks.


• Obtains preliminary information from walk-in and phone clients and provides information and referrals to community resources as needed.


• Maintains organized filing systems and accurate program records.


• Tracks, monitors, prioritizes, and follows up on multiple assignments, projects, and deadlines.


• Maintains confidentiality of client, program, and agency information.


• Responds appropriately and respectfully to the cultural differences present among the Agency's service population.


• Incorporates and demonstrates the mission, vision, core values, and activities of Catholic Charities in a positive and professional manner with staff, clients, community partners, and the general public.


• Performs other duties as assigned by the supervisor.

Qualifications Required

• Experience: Minimum of three years of administrative experience required.


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  • Proficiency with Microsoft Office Suite and database systems required.
  
  
  • Strong oral and written communication skills.
  
  
  • Ability to communicate and work effectively with diverse clients, staff, and community partners.
  
  
  • Experience working with agencies serving vulnerable populations preferred.
  
  
  • Must be able to work independently with minimal supervision and effectively interact with the public.
  
  
  • Bilingual in English and Spanish required.
  
  
  
  


• Education: High School Diploma or GED required. Associate degree in Business Administration, Human Services, Social Services, or a related field preferred, or an equivalent combination of education, training, and relevant experience.


• Experience in nonprofit, immigration, legal services, or human services environments is preferred.

Must pass a state-enforced background check.