Program Coordinator

Support Program Management team in the review and evaluation of new business, renewal submissions and audits. Work with brokers regarding any outstanding and/or incomplete new business and renewal submission activity.  Support member development activities by tracking activity in company CRM system. 

EDUCATION AND EXPERIENCE: Bachelor’s Degree or equivalency in a related discipline and at least two (2) years of experience in the insurance industry.

SKILLS/COMPETENCIES REQUIREMENTS:

• Communicating effectively within the Captive Support Team and with the Program Management Team to ensure deadlines are met and the proper information is obtained


• Ability to work independently and communicate activities/outcome with team


• Responsive to assignments and communication on status


• Strong technical aptitude including a high proficiency in Microsoft Office


• Understand company required information systems


• Excellent written and verbal communication skills


• Organization; planning and prioritization skills


• Strong analytical skills; problem solving and judgment


• Intellectual curiosity to build an in-depth understanding of insurance and risk management


• Commitment to meeting customer service demands


• Positive attitude and commitment to support business culture

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review, prepare and submit documents for new and renewal business and audits.


• Accountable for ensuring information is complete and accurate


• Communicates with various stakeholders and members to ensure that submissions are reviewed effectively  


• Adhere to the various service level agreements for new business, renewals and audits


• Responsible for invoicing of captive premium


• Provide superior customer service to clients, brokers, fronting companies, and various service providers


• Assure company systems are accurate and up-to-date


• Commitment to company values

PRIORITIES: Accuracy, Timeliness, Broker-Service Provider-Client Relationships, Positive Team Attitude