Program Coordinator

The Program Coordinator is responsible for ensuring the continuity and growth of programs by developing, implementing, and administering year-round opportunities which meet the contemporary needs of girls aged 5-17, and to work with volunteers to offer membership and program extension. The Program Coordinator is responsible for Events and Program Sales in their assigned market.

General Responsibilities

• Provide resources and guidance to help volunteers succeed at the service unit level. 
• Manage cases and tasks in Salesforce; train and assist volunteers on how to use the fall product and cookie program platforms; and train volunteers in how to register for events and camp using gsvents and doubleknot.    
• Address complaints and resolves issues in alignment with council policies, practices, and applicable laws.
• Contribute to messaging in pursuance of funding and execute funded projects.
• Track programmatic activities and expenses for program grants and other funding sources.
• Communicate effectively with diverse audiences, including, but not limited to, youth ages 5-17, adult volunteers, coworkers, potential funders, and business partners.
• Gather and evaluate feedback, analyze program outcomes, and prepare reports to share insights with staff and volunteers. 
• Prepare reports, presentations, and other communication to share program achievements, challenges, and opportunities with stakeholders.
• Use evaluation findings to inform programmatic decision-making, identify areas for improvement, and implement changes to enhance program quality and impact including keeping designated program partners informed of participant progress in programs.
• Manage and maintain accurate records of program participation, volunteer involvement, and program outcomes.
• Develop, implement and oversee effective budget management practices with regional program budgets.  
• Stay informed about best practices, trends, and innovations in youth development, education, and community programming to inform program design and implementation.
• Proactively anticipate potential issues, obstacles, or opportunities, and develop actionable plans to achieve goals while addressing unanticipated challenges.
• Analyze market trends and community needs to develop innovative strategies for effective planning and delivery of youth programs and events.
• Cultivate new and maintain existing relationships with individuals, businesses, schools, community partners, GSUSA, and other stakeholders to support organizational goals and initiatives.
• Stay current on GSUSA initiatives as well as national and local trends impacting youth programming.
• Ensure the interests, values, and needs of girls of all diverse racial, ethnic, cultural and disabled are reflected through various programming opportunities based on evaluations.
• Perform other duties as necessary or assigned.

Events

• Design, implement, and evaluate year-round programs that cater to the diverse needs and developmental stages of girl members.
• Provide engaging curricula aligned with the Girl Scout Leadership Experience (GSLE) framework, focusing on STEM, entrepreneurship, the outdoors, and life skills.
• Collaborate with troop leaders to ensure programs are inclusive, interactive, and age appropriate.

Product Sales

• Serve as the locally responsible staff for all cookie and fall product sale activities.
• Manage the following logistics of the Girl Scout Cookie Program within a regional area to include: securing booth locations; procedure for distribution of the product to volunteers; providing and collecting receipts to support the completion of financial transactions; and inventory control.  

These positions below are often part of a Program Coordinator role, however, not on this assigned role.

Camp Director

• Design, implement, and evaluate summer camp programs that cater to the diverse needs and developmental stages of girl members.
• Manage seasonal staff, including recruiting, screening, interviewing, hiring, training, supervising, and evaluating employees.
• Partner with Maintenance Staff and Property Manager to oversee camp property operations and maintenance, ensuring the stewardship of resources and identifying future needs. 
• Participate in annual property assessments and submit capital project needs. 
• Collaborate across functions to achieve camper acquisition and retention goals.
• Manage camp business operations including inventory, equipment logs, site operations, and documentation.
• Maintain precise records of camper attendance, medication administration, emergency drills, and incident reports, including accidents, illnesses, and behavioral incidents.
• Ensure compliance with all applicable standards, including American Camp Association Standards, GSCI and GSUSA guidelines, OSHA requirements, and county, state, federal regulations, and all other safety requirements. 

Outreach 

• Write and maintain outcome-based curriculum incorporating the core program initiatives.
• Partner with area schools and community organizations to deliver the curriculum.

Employment Requirements 

• Be a registered Girl Scout member.
• Believe in the mission of Girl Scouting with the ability to communicate the mission to others.
• Interpret and support GSUSA and council policies and standard procedures.
• Uphold the code of conduct as outlined in the GSCI Employee Handbook.
• Represent the organization professionally and uphold the Girl Scout Promise and Law.
• Ensure diversity and pluralism is embraced and incorporated into the work of the council.
• Familiar with safety rules and regulations and take reasonable steps to ensure one’s own health and safety, and that of others, and inform the manager of any hazard.
• Be at least 21 years of age.
• Team player with excellent customer service skills.
• Be a positive and cooperative employee, willing to share resources and expertise.
• Ability to pass a criminal and background check.
• Ability to provide two professional references, with one being a previous supervisor.

Position Requirements 

• Bachelor’s degree, preferred. An equivalent combination of education and work experience acceptable.
• Works independently and as part of a cross functional team.
• Occasional travel may be required.
• Ability to work a flexible schedule including evenings/weekends.
• Maintain reliable transportation for daily travel. 
• Ability for occasional overnight travel when needed to conduct council business. 
• Valid transportation and current, valid driver’s license and minimum state auto insurance required.
• Excellent interpersonal communication skills including oral and written communication.  
• Comfortable and able to use telephone to converse with customers.
• Demonstrate ability to meet goals.

Position Certifications

• State of Illinois Mandated Reporter
• CPR/First Aid & AED
• Youth Mental Health First Aid

Computer Skills:

• Computer experience with proficiency in Microsoft Office Products, including word, teams, outlook, excel, and other data tracking systems.
• Experience in customer relationship management (CRM), preferably Salesforce.

Working Conditions 

• Office, Outdoor, and Community work environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 30 pounds at times.
• Walking, standing, bending, stooping, reaching, and moderate lifting.
• Exposure to seasonal weather conditions.