Program Expediter

COMPANY OVERVIEW

A recognized industry leader trusted by the United States government for over 75 years. With an impeccable reputation and dedication to delivering quality, WTC is a single integrated solutions provider, bringing equipment, parts, and service together to provide comprehensive solutions to all industries and government institutions and service trades.

POSITION SUMMARY

Responsible for supporting customer programs by managing order execution, schedule updates, shipments, and invoicing. This role coordinates between Sales, PMO, Operations, and customers to ensure orders are processed accurately and delivered on time.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions.

· Update and maintain weekly customer schedule releases 

· Track orders, open quantities, and delivery commitments

· Create and manage shipments, ASNs, packing lists, and invoices

· Perform order entry and maintenance in ERP and customer portals 

· Support PMO with post-award order execution and onboarding

· Communicate order status, changes, and issues to internal teams and customers

· Resolve order, shipment, and invoice discrepancies

· Coordinate with internal teams (Accounting, Sales, Purchasing, and Distribution Center) to expedite and fulfill sales orders promptly

· Update customers and Sales team on order changes/ delays

· Ensure contract compliance and metrics are followed and properly documented

· Communicate verbally and electronically with customers

· Perform other duties as assigned

COMPETENCIES

· Strong attention to detail and organization skills

· Clear communication skills and ability to work cross functionally  

· Demonstrated ability to manage multiple projects and prioritize tasks effectively

· Detail-oriented and analytical mindset with a focus on problem-solving and continuous improvement

EDUCATION AND EXPERIENCE

· Experience in order management, expediting, customer service or supply chain support

· Experience in manufacturing or supply chain environment

· Experience with schedule releases, ASNs, and invoicing  

· Experience in a customer-facing role

COMPUTER SKILLS 

· Familiarity with ERP systems and customer portals

· Strong experience with Microsoft Excel and other Microsoft products

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Also requires the ability to lift up to 10 pounds.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

EQUAL OPPORTUNITY EMPLOYER

Wright Tool Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category.

• EEO Poster
• FMLA Rights
• Employee      Polygraph Protection

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.