Program Information Specialist

The Renfrew Center offers an unmatched opportunity, in the field of eating disorders, for a Program Information Specialist to work in an environment that changes lives. The Renfrew Center provides opportunities for individuals of all backgrounds, that have the desire and passion to foster a positive outcome and impact on our patients’ lives.

The Renfrew Center’s research-based treatment model, for eating disorders, is focused on treating the whole person and helping them lead a rich and fulfilling life.

Our commitment to you – We are committed to providing every employee the opportunity for personal and professional development through:

• 401(k) with company match
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Continuing education (CE) programs and training
• Advancement opportunities within the organization

Position Responsibilities: 

• Provide information about all of The Renfrew Center’s programming to patients, families, and professional
• Actively engage consumers in a highly responsive manner while utilizing sales ability to assist patients, families, and professionals to move forward with Renfrew services
• Compile information regarding patient’s demographics, basic symptom and treatment history, and insurance benefit information to enter into electronic database accurately and timely
• Maintain follow-up contact including outreach calls or emails to patients, families, and professionals to asset patients in entering treatment at The Renfrew Center
• Meets established departmental metrics such as % of calls to intakes, % of intakes to assessments, etc
• Provides tours of The Renfrew Center and provide an explanation of the assessment /insurance/referral process
• Demonstrates professionalism and understanding of the functional/developmental age of the individual served

Education, Competencies and Credentials:  

• BA/BS in Human Services, Social Work, Psychology or related field
• sales experience preferably in a behavioral health facility
• Demonstrated telephone sales presence required
• Excellent verbal and written communication skills
• Outstanding organizational and time management skills
• Proficiency with Microsoft Office Products
• Ability to work well in a team setting

Hours: 40 hours per week Monday through Friday, some evening required

The Renfrew Center provides cisgender adolescent girls and adult women, transgender, and non-binary individuals with the tools they need to succeed — in recovery and in life. Offering a warm, nurturing environment, Renfrew’s treatment philosophy emphasizes the importance of a collaborative therapeutic relationship, a feminist-relational approach, and the belief that every person needs to actively participate in their own recovery.