A Day in the Life:

Based upon specific program area and needs, the essential functions of this role could include:

• Serves as a claims specialist and subject matter expert for specific program area.
• Data Capture: Accurately processes faxed and scanned hardcopy reports, forms, correspondence, and other documents.  Assigns the correct Form ID to create the appropriate work item, researches missing critical information needed to index incoming documentation, and accurately indexes the critical information to ensure it is associated with the correct customer.  Formats and assigns required tracking data to the imaged documents which become reference tools and work items in the database for the appropriate agency unit.
• Appeals: Provides administrative and clerical support to the Administrative Law Judges within the department.  Provides hearing parties with specific information about their cases, prepares correspondence, maintains reference and resource materials, updates files, forms, and reports.
• Compliance: Performs various daily administrative duties, responds to subpoenas sent to the Fraud unit, sets up potential fraud cases, assist and/or completes the appeals for the unit. Handles all requests for corrections, non-issue, and requalifications before being processed for appeals.
• Review Board: Supports the Review Board by processing and indexing incoming documents, assisting parties with case information, maintaining materials, scheduling hearings, and serving as clerk for Court of Appeals matters by compiling records and managing transcript requests. It also provides occasional support to the Legal Division as needed.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.  

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of state governmental administrative structure
• Working knowledge of assigned program area
• Effective written and verbal communication skills
• Attention to detail and proofreading skills
• Organizational skills with the ability to prioritize tasks effectively and multitask
• Ability to use Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties
• Ability to work independently
• Ability to provide effective and professional customer service to internal and external parties.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 4 years of experience in administrative support, business administration, program support, public administration or related area, applying the outlined knowledge, skills, and abilities in a similar role may be considered.  

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: