Program Technician

This position provides technical and administrative support to the Hospital Transportation and Equipment Pool Services Departments. This position ensures smooth and efficient administrative operations by interpreting program policies and controlling regulations, writing and updating policies, working manuals, giving technical training, reviewing program operations and writing reports of findings. The responsibilities include supporting departmental staff and leadership in optimizing program effectiveness through a combination of administrative tasks and patient centered interactions. This is a critical function position.

Programs Support:

• Assist and support in the design, development, coordination and implementation of the departmental training and competency programs at leaderships direction; assist in the design and development of various courses and trainings for new and experienced employees.
• Conduct training needs assessment under the supervision of the Manager; this includes participating in interviewing subject matter experts, conducting job analysis and various methods of research. 
• Develops and implements instructor-led courses as prescribed by Manager and updates training materials and course curriculum for a variety of Hospital Transportation and Equipment Pool needs to meet instructional objectives under the supervision of the Manager. Training will be delivered in patient care areas, departmental equipment room and classroom settings.
• Instruction and training will include new and experienced employees; instruction will include departmental, NEO, Standard Work and other trainings. Responsible for evaluating new employees on final in-person sign-off and test out to work independently for current and specific position.
• Coordination will include arrange for training rooms and equipment. Assisting with administrative projects aimed at program growth and compliance; supporting DNV visits and ensuring that departments are aligned with compliance.

Office Administration:

• Creating and updating training and onboarding schedules with leadership, supports updating program policy and procedures, assist with inventory of supplies and equipment, ordering supplies, filing documents, and performing other general office duties to ensure smooth operations.

Compliance & Auditing:

• Monitor processes for efficiency and accuracy, conducting audits for documentation and environment compliance, and ensuring adherence to health data regulations and standards; identifies operational strengths and weaknesses, problems or areas of noncompliance and recommends corrective action; complies and writes training summary reports.

Maintaining Records & Documentation:

• Ensuring accurate and up-to-date employee personnel records regarding training and competency, managing physical and electronic files, and adhering to strict confidentiality and privacy regulations. Maintains and enters training and competency information for Compass Learning Management System database, New Employee Orientation, Safety Training, as well as training specific to position, required as on-going or as needed basis.

Other Duties as Assigned

• Three years of experience administering or coordinating parts or subsets of a project or program.
• A bachelor’s degree in Business Administration, Management, Public Administration, or field directly related to the position will substitute for two years of the required experience.
• Must be completed within 90 days of hire:
  • In-house biohazardous items handling
  • Other compass modules as assigned 

Job Related Knowledge, Skills and Abilities (Competencies):

• Communication Skills: Excellent written and verbal communication; strong presentation skills
• Technical Proficiency: strong computer skills and the ability to learn and adapt to new software
• Organizational and Multitasking Skills: ability to prioritize tasks, mange time effectively and handle multiple responsibilities in a fast-paced environment
• Attention to Detail: accuracy in maintaining records, handling confidential information and compliance with healthcare regulations 
• Interpersonal and Customer Service Skills: strong soft skills and ability to build rapport and manage challenging situations with professionalism; must have ability to work with a diverse groups 

• Healthcare or hospital experience.
• Experience in safe transporting of patients, specimens, blood products, equipment and supplies, training and compliance experience 

Office/floor location – working at desk/computer station 50% of time.

Must be willing to move with laptop and/or mobile device.

Risk of exposure to infectious disease, blood, body fluids and/or tissue as well as other unpleasant elements such as accidents, injuries and illness.

Risk of exposure to and be required to handle varying unpredictable, emergency and crisis situations. 

 Risk of exposure to frustrated or violent patients.

Work with detergents, enzymes, germicide, and other related chemicals

PPE when necessary: gloves, mask, gown, bonnet, and shoe covers.

Work holidays or flexible schedule to support operation 

Other conditions to vary on project assigned 

Position is considered an essential/critical role in hospital operations and supporting patient care.