Requirements
7+ years
- Experience serving as a Scrum Master in Agile software development environments.
Proven experience supporting complex, enterprise-level financial or debt management software solutions.
Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
Hands-on experience using Azure DevOps Agile lifecycle management tools
Proven ability to coach Product Owners in backlog refinement, story decomposition estimation, and value prioritization.
Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
Ability to lead multiple Agile teams or a large, scaled program context
Experience working in fast-paced, cloud-first environments (Azure, AWS, or GCP).
Desired Skills
- SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
- Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
- Understanding of user-centered design, accessibility standards, and customer journey mapping.
- Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
- Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
- Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
Key Competencies
- Strong servant leadership mindset with a focus on empowering teams.
- Exceptional analytical, organizational, and problem-solving skills.
- Ability to drive transparency, predictability, and continuous delivery.
- Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
- Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines
Minimum Education
Location
- Local candidates ONLY - Candidate MUST be within a 90-mile radius of Lansing, MI at the time of submission.
- Position
is a hybrid schedule NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (In office work will be Wednesday/Thursday)
- Working hours
Monday-Friday, approximately 8:00 a.m. to
5:00 p.m.
Additional
Requirements
- Must be authorized to
work in the United States; We are unable to offer
sponsorships at this time
- Must undergo a background check
and drug screening for employment.
Employment
Terms
- This is a W2 position
- 40 hrs per week
- HYBRID schedule - NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (In office work will be Wednesday/Thursday)
About
Zenfreed
At
Zenfreed, we are more than an IT company. We bridge the
gap between people wanting to do the work they were meant to do
and organizations needing the right talent.
We are dedicated to building a diverse,
inclusive and authentic workplace, so if you’re excited
about this role but your past experience doesn’t align
perfectly with every qualification in the job description,
we encourage you to apply anyway. You may be just the right
candidate for this or other roles.
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