Property Manager

Job Summary: The Property Manager is responsible for the day to day management of office, industrial and retail properties through implementation of policies, procedures and programs required by the management agreement. The individual will interact with senior management, building staff, support team, service providers, clients and tenants. The Property Manager must be able to handle emergency situations and tenant complaints with tact and diplomacy. The individual must ensure that the property(s) is improved or maintained in a state of good repair with emphasis on a positive and timely response to the concerns and needs of the occupants, government agencies and property(s)’ owners.

Essential Job Duties:

• Direct, motivate and evaluate building staff and service providers to ensure property(s) is improved and kept in a state of good repair.
•  Establish budget parameters or expense limits as directed by client (property owner or mater leaseholder).
•  Ensure tenant service requests for repairs, maintenance, improvements and lease administration are answered timely, completely and accurately with appropriate customer service.
•   Work with the leasing team to minimize vacancies and prepare vacated units for showing.
•   Determine preventative maintenance and daily service specifications, standards and repair parameters.
•   Conduct RFP processes, including bid analysis, negotiation and vendor selection.
•    Prepare and submit purchase orders to make repairs, provide preventative maintenance or improve the property(s).
•    Conduct regular property inspections to ensure that staff and service providers are adhering to performance standards. Make necessary adjustments.
•     Identify, prevent, address, and eliminate all environmental, health and safety issues.
•     Participate in inspections and property walk-through with government agency, financial and risk management personnel.
•     Ensure that regular, periodic fire and life safety inspections are conducted and conform to guidelines set by local and State authority law.
•     Ensure that proprietary information is protected and kept confidential.
•     Monitor utility usage and make adjustments in usage patterns to minimize costs.
•     Review and administer tenant leases.
•     Receive, review, code and approve vendor and supplier invoices.
•     Develop capital requirements and budget.
•     Review and approve CAM (operating expense) reconciliations, and be able to explain to tenants when requested.
•     Ensure tenant correspondence and agreement files, including certificates of insurance, are current.
•     Maintain ongoing communication with support team, including accounting department and human resources.
•     Develop, maintain and ensure building staff, service providers and tenants adhere to emergency procedures and fire safety plans.
•      Lease administration and rent collections.
•      Budget and variance reporting, tenant correspondence, and budget preparation.
•      Support and carry out activities related to the company core values of Service, Expertise, Community and Fun.
•      Other duties as assigned to aid in the successful and profitable operation of the organization.

• Bachelor’s degree preferred.
• 3+ years commercial property management work experience.
• Active Real Estate License in the state of Ohio
• Strong experience in MS Office Suite, especially Excel and Word and real estate accounting software such as MRI.
• Ability to work in a fast paced environment, with the ability to multitask and meet deadlines.
• Must be team-oriented, problem solver.
• Strong communication skills, both verbal and written, are essential.
• Strong attention to detail, organization follow-through and follow-up skills a must.
• Ability to review work for quality and completeness will be a key to success.
• Ability to collaborate with internal and external teams.
• Ability to make recommendations and independent decisions in order to complete assigned job tasks.
• Ability to access area where needed people, information and equipment are located.
• Ability to make competent use of work-related equipment and materials.
• Ability to remember information (e.g., policies and procedures) or locate resources to find information as needed.
• Ability to shift back and forth between two or more tasks.
• Cooperative, team-oriented and calm under pressure.
• Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities.
• Self-motivated with exhibited sense of urgency.
• Ability to develop teams and work effectively in team environments.
• Strong leadership skills, initiative and creativity with the ability to identify and convey successful techniques and approaches.
• Ability to develop the professional skills of employees.
• Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)