Property Manager, Multifamily

PROPERTY FINANCIALS & PERFORMANCE:

• Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance


• Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management


• Develop and manage annual operating budgets, capital plans, and multi-year forecasts


• Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met


• Oversee expense management, vendor costs, and operational efficiencies


• Ability to identify and execute revenue enhancement opportunities

RESIDENT EXPERIENCE & LEASING:

• Ensure a high level of resident satisfaction through proactive communication and responsive service


• Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets.


• Review and approve pricing strategies (in coordination with upper management)


• Support leasing teams in driving traffic, managing leads, and executing renewals


• Review and approve resident communications, notices, and policies


• Handle escalated resident issues and ensure timely, solution-oriented resolution


• Support community engagement initiatives to enhance resident retention

TEAM LEADERSHIP & DEVELOPMENT:

• Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams


• Establish clear performance goals and hold team members accountable to service and operational standards


• Oversee hiring, performance management, and employee development


• Foster a collaborative, service-oriented culture aligned with ESRT values

OPERATIONS & BUILDING MANAGEMENT:

• Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities


• Conduct regular property inspections and ensure building standards are consistently met


• Manage work order systems to ensure timely completion of maintenance requests


• Ensure compliance with building policies, house rules, and company procedures


• Identify operational risks and implement solutions to mitigate them

VENDOR & CONTRACT MANAGEMENT:

• Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance


• Manage contract negotiations, renewals, and vendor relationships


• Ensure all vendors maintain proper insurance and meet building requirements


• Oversee service contracts for maintenance, cleaning, security, and specialty services

COMPLIANCE & RISK MANAGEMENT:

• Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others


• Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable


• Maintain all building permits, certifications, and inspection records


• Manage incident reporting, insurance claims, and risk mitigation strategies


• Ensure staff and vendors complete required safety training and certifications

CONSTRUCTION & CAPITAL PROJECTS:

• Develop and execute capital improvement and renovation plans


• Partner with project management teams to oversee unit renovations and building upgrades


• Monitor project budgets, timelines, and quality of work


• Ensure all construction and alterations comply with building standards and local codes

STRATEGIC INITATIVES & REPORTING:

• Lead property-level initiatives aligned with portfolio and company goals


• Provide regular reporting to senior leadership on financial performance, operations, and resident metrics


• Identify opportunities to improve efficiency, resident experience, and asset value


• Participate in portfolio-wide initiatives and special projects

• Bachelor’s degree required; advanced degree or certifications a plus


• Minimum of 5–7 years of residential property management experience


• Experience managing multifamily assets in NYC strongly preferred


• Prior leadership experience managing on-site teams required

• Bachelor’s degree required; advanced degree or certifications a plus


• Minimum of 5–7 years of residential property management experience


• Experience managing multifamily assets in NYC strongly preferred


• Prior leadership experience managing on-site teams required

• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently


• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT


• Dependable – you take a strong sense of ownership and accountability over your work


• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude


• Curious – you consistently look for new ways to work smarter, not just harder


• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture


• Positive – you possess a service-oriented attitude with excellent follow through

• Competitive base salary and bonus


• Health/Dental/Vision insurance


• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance


• Voluntary Enhanced LTD Program


• Voluntary Hospital, Accident, and Cancer Programs


• 401(k) with 100% match up to 5%


• Paid parental leave


• Pre-tax transit accounts


• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off


• Flex remote work time


• Flex Summer Fridays


• Employee engagement programs


• Volunteer time off


• Continuing education


• Complimentary Empire State Building Observatory access


• Complimentary gym membership and other wellness benefits


• Employee Discount Programs