PT Client Services Representative

BASIC FUNCTION

The Client Services team serves as the first point of client interaction and therefore must uphold Phillip’s highest standards. The Client Services Representative must be extremely professional & efficiently multitask, and be presentable, charismatic, confident and polite while interacting with our diverse clientele. They should consistently provide the highest level of professional service possible to our clients as well as our colleagues. This Part-Time candidate must also be flexible, enthusiastic and extremely reliable. Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications.   

PRIMARY DUTIES AND RESPONSIBILITIES 

• Be available for weekend, weekday & evening coverage at the manager’s discretion & scheduling needs


• Greet clients that enter Phillips galleries during exhibitions, auctions & events


• Assist clients with the following:
  
  
  
  1. Pre-sale registration: in person, telephone, absentee and online bidding;
  
  
  2. Processing payments and liaising with the warehouse for artwork transfers
  
  
  3. Assist with client property drop-offs and releases
  
  
  4. Manage client enquiries and maintain a good client relationship by seeing to clients’ needs;
  
  
  5. Verify and update client accounts and information on both CDS and Gavel;
  
  
  6. Act as a liaison with the departments on behalf of clients;
  
  
  
  


• Solely manage & coordinate the Modern & Contemporary Art Evening sale ticketing function which involves at least two weeks of full-time, dedicated work during the months of November and May.


• Assist Catalogues and Marketing as needed, including filtering event RSVP replies during the season and assisting with check-in during events.


• Cover the reception desk in the main office as required


• Daily maintenance of all conference rooms & gallery space (checking stock levels of waters, catalogues, pens etc.)


• Assist with Bids projects and special Client Development research tasks as needed


• Contribute to Account Creation work – including KYC documentation, creating new accounts, and maintaining active accounts.


• Update client accounts in Gavel and follow up with client interactions to ensure prompt handling of concerns and complaints.

JOB SKILLS AND REQUIREMENTS

• Ability to communicate in a professional manner


• Excellent client-relation and presentation skills


• Strong origination skills and attention to detail


• Calm under pressure


• Dependability


• Team player


• Proficient with computers: PC and Mac platforms


• Proactive individual who shows initiative during down times


• Service oriented and collaborative with colleagues respect in dealing with confidential information

EDUCATION, TRAINING AND EXPERIENCE 

• 2 Years of work experience, preferably in a Client Service related position


• Art History background helpful


• Foreign languages helpful: Mandarin, French, Italian, Spanish, German, etc.


• Experience dealing with clients


• Proficient in Microsoft Office Suite: Excel, Powerpoint, Word, Outlook, Zoom

WORKING CONDITIONS

• Work is undertaken within an office and gallery environment in our New York City location, as business needs may require.


• Requires work during evenings and weekends as necessary during auction seasons.

ADDITIONAL INFORMATION

• The hourly pay for this role is $18.27 per hour.