PT/FT Front Desk Agent

Job Title: Front Desk Agent

Department: Front Office / Guest Services
Reports To: Front Desk Supervisors / Director of Rooms
FLSA Status: Non-Exempt
Location: DoubleTree by Hilton Greeley at Lincoln Park
Date: 03/24/2026

About the Role:

Are you a people person with a passion for hospitality and a calm, confident approach to problem-solving? DoubleTree by Hilton Greeley at Lincoln Park is looking for a friendly and professional Front Desk Agent to join our guest services team.

As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience. You’ll also be empowered to strategically and willingly diffuse challenging situations with empathy, patience, and professionalism—ensuring every guest leaves with a smile.

What You’ll Do:

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle reservations, room assignments, and guest inquiries efficiently.
• Resolve guest concerns with confidence and care, using sound judgment and service recovery techniques.
• Maintain accurate records and process payments using hotel systems.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Provide information about hotel amenities and local attractions.
• Uphold Hilton brand standards and deliver exceptional service at all times.

Work Environment:

• Fast-paced, guest-facing hotel lobby setting.
• Frequent standing, walking, and interaction with guests and team members.
• Supportive, team-oriented culture focused on service excellence.

Why Join Us?

• Be part of a respected Hilton property in the heart of Greeley.
• Enjoy competitive pay, full benefits, and Hilton Team Member travel discounts.
• Work in a professional, welcoming environment with opportunities for growth.

What We’re Looking For:

• Previous front desk, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure or emotionally charged situations.
• Proficiency with computers and hotel systems.
• Flexible availability, including nights, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 lbs.