PT's Wings & Sports Host Person

Essential Functions and Responsibilities 

• Provide timely and courteous guest service consistent with the company’s guest service culture 

• Greet guests warmly and escort them to tables while managing incoming calls and guest inquiries 

• Ensure tables are properly set and station readiness meets department standards throughout the shift 

• Communicate effectively with servers when seating guests outside of designated sections 

• Maintain and inspect menus for cleanliness and availability 

• Assist with guest accommodations, including seating guests with disabilities or children 

• Communicate VIP arrivals or guest special requests to appropriate personnel 

• Resolve guest issues or complaints promptly, or escalate to a manager when necessary 

• Maintain working knowledge of the menu, including current specials 

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position 

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards 

• Perform other duties as assigned 

Qualifications 

• 6 months of experience in a full-service dining venue preferred 

• Ability to follow instructions and complete tasks accurately in a fast-paced environment 

• Strong communication skills and willingness to work as part of a team 

• Committed to fostering a respectful, inclusive, and safety-conscious work environment 

Requirements 

• At least 18 years of age 

• High school diploma or equivalent preferred 

• Ability to effectively communicate in English, both written and verbal 

• Obtain and maintain all work cards as required by the company 

• Verify right to work in the United States 

Work Cards 

• Required based on property location or regional regulations  

Physical Requirements 

• Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels 

• Regularly squat, kneel, reach, bend, twist 

• Occasionally sit and work at a desk or computer  

• Frequently standing and walking 

• Ability to communicate using in-person speech, radios, and telephone  

• Ability to hear, understand, and distinguish speech and/or other sound in person  

• Ability to distinguish between shades of color 

• Ability to use tools or equipment requiring a high degree of dexterity 

Work Environment Potential Conditions 

• Indoor 

• Noisy 

• Bright flashing lights 

• Extreme Heights 

• Extreme hot & cold temperatures 

• Slippery surfaces  

• Exposure to dust, fumes and/or gases