Public Area Attendant (Houseperson)

Public Area Attendant (Houseperson) Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.

PART-TIME POSITION (2-3 shifts per week with possibility to become FULL-TIME)

3pm-11pm shift // WEEKEND AVAILABILITY REQUIRED

Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)

• Compensation: $15.00 per hour


• Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)


• Paid Vacation


• Paid Birthday 


• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)


• Medical, Dental, and Vision plans


• 401K Plan - Company matches up to 3%


• Team Member Travel Program - highly discounted rates at Hilton Brand hotels


• YMCA Corporate Discount


• Monthly Incentives


• Seasonal Bonuses


• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College


• Employee Recognition and Appreciation Program


• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

ESSENTIAL FUNCTIONS

• Keep lobby areas and furniture clean and neat.


• Clean guest landings and vending rooms.


• Clean and maintain all stairwells, including ground floor tile.


• Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.


• Check and maintain the physical condition of the hotel.


• Clean public restrooms and replenish amenities, including employee restroom.


• Obtain assignments from Front Desk and HelloShift.


• Check your equipment; make sure to restock for next shift.


• Know the security procedures for entering a guest room.


• Report damages to Front Desk.


• Answer Relay Radio and HelloShift when requested.


• Empty trash cans (indoor/outdoor).


• May be required to clean guest rooms.


• Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.


• Keeps elevators and elevator tracks clean and free of dirt.


• Accommodate guest special requests and deliver items courteously.


• Answer guest questions regarding hotel and local area facilities and services.


• Responsible for the proper administration of key control for issued keys.


• Carry out any reasonable request by management that you are capable of performing.


• Must be available day before & day of QA Inspection.


• Turn in daily shift checklist to management. 

TECHNICAL SKILLS

• Familiar with frequently used standard operating procedures.


• Ability to work independently with minimum supervision, prioritizing pertinent tasks.


• Ability to communicate effectively both written/verbally with diplomacy and respect.


• Individual must possess a good work history and stability.


• Willingness to respond to emergency situations on short notice.


• Individuals must be service and detail oriented.


• Must comply with all department, hotel, and corporate standard operating procedures.


• Responsible for knowing Hotel emergency procedures.


• Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.


• Use company approved cleaning chemicals for each assigned task.

GUEST RELATIONS

• Be ready available/approachable for all guests.


• Take proactive effort when dealing with guest concerns.


• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.


• Carry out all reasonable requests by leadership team.


• Comply with department uniform and appearance standards.


• Must be capable of how to read, write, and speak English fluently.

OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.