Public Safety Operator - BCSO

Job Title

Pay Rate Min to Mid Range

Time Type

Summary

This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.

Duties and Responsibilities:

• Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers 

• Determines severity of situation based on detailed information gathered from the caller 

• Enters call subject matter into computer and prioritizes calls for service 

• Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information 

• Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history 

• Contacts various service/utility agencies and other emergency contacts as directed 

• Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures 

• Performs clerical duties such as making copies of documents and forwarding to the appropriate location 

• Performs related duties as required 

Minimum Qualifications:

• Graduation from High School or a General Education Development (GED) certificate 

• Skill in operating telecommunication equipment; skill in determining type and seriousness of calls 

• Skill to type 40 wpm with no more than 7 errors;  Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)  

• Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public 

• Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date 

• Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS 

• Must pass a psychological and physical exam including a drug screening 

• Must possess a valid driver's license 

• Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office 

• May be subject to recall 

• May be required to work more than 40 hours during the workweek 

• Must work weekends and holidays and perform shift work 

Working Conditions and Physical Demands:   

• Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment 

• Occasionally moves items weighing up to 10-15 pounds 

• Occasionally moves about the office 

• Frequently communicates with others; must be able to exchange accurate information 

• Constantly operates a computer and other office productivity machinery 

• Positions self to perform essential functions 

• Must be able to remain in a stationary position 

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.