QI Assistant

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. In addition, New Horizons assists 22,000 students in area schools, and we work closely with the courts, law enforcement, jails, and hospitals to help improve the health of individuals and the quality of life in our community. 

 New Horizons is seeking a Quality Improvement (QI) Assistant who will support quality assurance, compliance, operational improvement, and administrative functions across the organization.  They will assists with tracking, monitoring, documentation review, follow-up activities, committee coordination, audits, safety-related processes, and general departmental support. This role also assists with operational follow-up related to worker’s compensation, safety concerns, and compliance activities. 

As a Quality Improvement (QI) Assistant, your responsibilities will include:

• Review reports, documentation, and tracking tools for completeness, timeliness, and accuracy

• Maintain logs, spreadsheets, trackers, and other QA/compliance documentation systems

• Assist with incident, grievance, audit, and follow-up tracking activities

• Coordinate meetings, agendas, minutes, and action item follow-up

• Support chart audits, monitoring activities, and accreditation/regulatory preparation

• Conduct routine walkthroughs to identify documentation, signage, environmental, or compliance-related concerns

• Assist with data collection, reporting, and quality improvement initiatives

• Support functions related to safety, worker’s compensation, and operational follow-up

• Provide general administrative and operational support to the QA department as needed

• Collaborate with multiple departments to support organizational compliance and quality initiatives

EDUCATION

• Associate degree in Healthcare Administration, Business Administration, Human Services, Quality Improvement, Communications, or a related field preferred. 
• Bachelor’s degree is preferred
• Equivalent work experience may be considered in lieu of education.
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com

EXPERIENCE

• One (1) year of relevant work experience preferred in quality assurance, compliance, risk management, healthcare administration, behavioral health, administrative support, operations, or a related field.
• Internship or entry-level experience in healthcare operations, quality improvement, compliance, risk management, or administrative support is welcomed and valued.
• Experience working in healthcare, behavioral health, nonprofit, or service-based organizations is a plus.

ADDITIONAL SKILLS

• Detail-oriented with the ability to maintain professionalism and confidentiality
• Ability to perform the physical requirements of the position, including walking throughout the facility, conducting routine walkthroughs, and occasionally lifting or moving items up to 50 lbs. with or without reasonable accommodation
• Strong organizational, communication, and follow-up skills
• Self-motivated, proactive and ability to manage multiple tasks in fast paced environment 
• Proficiency with Microsoft Office and basic tracking/reporting tools preferred