QMHA-On Call

POSITION SUMMARY 

Qualified Mental Health Associates (QMHAs) provide hope and opportunity for residents in residential treatment programs to make progress toward recovery. QMHAs in the residential setting provide individual and group clinical services, complete clinical documentation to note resident progress and treatment needs, and work alongside Direct Care Staff to ensure resident needs are met each day.

DUTIES & RESPONSIBILITIES

CLINICAL SERVICES

• Provide clinical services such as skills training, symptom management, and community integration activities to clients in alignment with their individual treatment plan goals.
• Provide case management services.
• Assist in developing and implementing group curriculums with oversight and assistance from Clinical Supervisors and Administrators.
• Facilitate individual and group interventions that assist clients in increasing or maintaining their level of functioning and ability to cope with distressing mental health symptoms.
• Utilize skills such as active listening, empathy, and trauma-informed care principles.
• Demonstrate effective de-escalation and crisis response, including responding to aggressive behaviors and suicidal ideation/actions as needed.
• Provide safe transportation to medical appointments and community integration activities.
• Complete clinical documentation in the Electronic Health Record in a timely manner.
• Participate in individual and group clinical supervision with assigned QMHP each month (minimum one hour individual and one hour group supervision required for full time QMHAs).

RESIDENT CARE

• Meal preparation and clean-up.
• Perform housekeeping duties to maintain sanitation and keep the home free of hazards.
• Provide support that helps clients develop appropriate daily living skills to increase or maintain their level of functioning. 
• Encourage engagement in program activities and hobbies. 
• Manage and administer medications to clients per orders.
• Report any concerns relating to medication management/med room to the Administrator in a timely manner.
• Complete and maintain client records including but not limited to shift reports, medication administration records, menus, evacuation drill reports, etc.
• Be attentive and engaging with clients. 
• Support clients in maintaining a clean and organized living environment. 
• Assist with creating and implementing daily schedules.
• Assist with scheduling client appointments with prescribers, case managers, therapists, and other care partners as needed.
• Respond to client needs and provide de-escalation as needed.

ADMINISTRATIVE & PROFESSIONALISM 

• Abide by all federal and state laws, regulations, and statutes.
• Uphold all EDS Policies and Procedures.  
• Attend monthly staff meetings.
• Perform all work tasks in a safe and proper manner and immediately report safety concerns to the Administrator.
• Model and promote teamwork, communication, and efficient job performance with all team members.
• Complete all required training in a timely manner, both live and via the online training platform.
• Demonstrate the ability to develop rapport with clients while maintaining professional boundaries. 
• Implement emergency procedures and disaster plans as needed.
• Support DCS and other QMHA staff to perform essential job duties.

PHYSICAL DEMAND

• Ability to sit, stand and walk for extended periods.  Staff may need to run, bend, stoop, lift, or reach on occasion. 
• Manual dexterity to operate a computer keyboard, tools, controls and to handle paperwork.
• Visual acuity to read documents, computer screens, and observe facility operations. 
• Ability to navigate the facility, including stairs and corridors, as needed. 
• Hearing and verbal communication skills to interact effectively with staff, clients and administrative staff.

WORK ENVIRONMENT

Work will generally occur in a Residential Treatment program but can occur throughout the community.  As such, some travel may be required, and safe driving is essential.  Work in this field can be mentally and emotionally demanding and requires personal and professional skills to effectively cope with potential stressors.

Duties and Responsibilities and Working Conditions outlined above are illustrative of various duties that may be regularly performed but may not reflect every task required of the position.  Other duties that are similar, related, or logical to the position may be assigned at any time.  This job description does not constitute an employment agreement between Elderly and Disabled Services and the employee and is subject to change by the employer as needed.

• Must have a Bachelor’s Degree in Psychology or a related field OR have at least three (3) year’s combined qualifying education/experience in mental health or related coursework or job experience.  Must be able to obtain and maintain certification through the Mental Health and Addictions Certification Board of Oregon (MHACBO) as a QMHA.  
• Experience working in a Residential Treatment program or Outpatient Mental Health program is preferred. 
• Proficient in utilizing software systems including Electronic Health Records and Google Workspace. 
• Valid driver's license and ability to pass a DHS criminal background check.