Quality Administrator

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Quality Administrator in Richmond, Virginia. The Quality Administrator operates and maintains the Power Systems quality management platform and associated data processes. This individual performs data entry, system upkeep, and user training coordination to meet the quality team’s operational goals.

Seeking candidates with: 

• Associate’s degree or equivalent work experience in business administration, quality, information systems, or a related field, preferred.


• Minimum one year of experience in an administrative, data coordination, quality support, or related operations role, preferred.


• Prior experience with quality management, commissioning, or project tracking software, a plus.


• Intermediate to advanced proficiency with Microsoft Excel, including experience with data entry, validation, and structured record-keeping.


• Experience creating or maintaining standard work documents, training materials, or instructional guides, a plus.


• Some mechanical and electrical aptitude, a plus.

Requirements for the Quality Administrator position include:

• Strong attention to detail with a high degree of accuracy in data entry, data validation, and record-keeping across multiple concurrent projects.


• Must be able to serve as a responsive primary point of contact for software support requests, troubleshooting user issues, and escalations as needed.


• Proficient in administering user access and permissions within software platforms, including adding, updating, and removing user records in accordance with defined processes.


• Demonstrated ability to coordinate and deliver end-user training sessions for diverse internal and external audiences.


• Must be able to review, approve, and manage standard work documentation in compliance with established quality guidelines and periodic review schedules.


• Organized and detail-oriented, with the ability to manage recurring tasks and track deadlines.


• Comfortable learning and operating quality management software platforms.


• Must be able to identify data entry trends, communicate best practices, and facilitate user group meetings to promote platform quality standards.


• Effective written and verbal communication skills for coordinating with cross-functional internal teams and external stakeholders.


• Must be able to work independently on process-driven tasks while contributing effectively within a collaborative team environment.


• Promote a positive customer experience.


• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Quality Administrator job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.  

Competitive Compensation and Benefits: 

• Health, dental and vision insurance.


• Paid time off.


• 401(k), $0.75 to $1.25 match up to 6%.


• Life and disability insurance.


• In-house training instructors/programs.


• Tuition reimbursement.


• Employee referral bonus program.


• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. 

Carter Machinery is a drug-free workplace.