Quality Assistant

Summary: The Quality Assistant supports patient care and achievement on metric-driven outcomes through clinical auditing and data entry tasks for accurate reporting. The position involves extensive use of the electronic health record, population analytics tools, data-sharing software platforms, and Excel. Patient engagement and outreach activities will be conducted to close gaps in care.

The Quality Assistant will work directly with the Chief Medical Informatics Officer and Director of Quality Initiatives and will work collaboratively with patients and cross-functional teams in the support of quality program needs and strategic initiatives. This position supports value-based care initiatives.

SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA):

• Performs clinical auditing and data abstraction of electronic health records and quality improvement data.
• Performs data entry tasks for reporting of key metrics to internal and external stakeholders; submits accurate, complete and timely data using various quality data reporting systems.
• Prospectively and retrospectively works to identify and close gaps in care through pre-visit planning and communication with patients, providers, and other members of the care team.
• Pre-visit planning activities include but are not limited to lab and imaging tracking.
• Utilizes population health tools to outreach to patients with gaps in care.
• Participates in data validation of internal and external clinical quality reports.
• Assists with performance improvement, population health and telehealth projects as directed.
• Other duties, as assigned.

Qualifications:

• Strong communication, interpersonal, and organizational skills
• Excellent data analysis skills
• Excellent computer skills including Microsoft Office (Word, Excel)
• Demonstrated knowledge of EHR systems preferred
• Experience with care coordination, quality management initiatives and tracking preferred
• Broad general knowledge of medical terminology
• Bi-Lingual Spanish speaking a plus

Education and/or Experience:

• Bachelor’s Degree or higher required, preferably in a medical care field.
• Minimum one year of experience working in a health care setting.
• At least 1 year of experience in a care-related quality role preferred.

Physical Requirements and Work Environment:

The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.