Quality Assurance Analyst

Plans, coordinates and assists in application analysis and quality assurance, test strategy development, test case creation and execution for all assigned applications.  Serves as the point person for testing and bug fixes with business unit and vendor as needed.   Assists in developing support materials and end user training.  Primary responsibilities include test execution, managing defects and generating reports, communicating issues, and documenting test results.  Performs other duties as assigned.

• Analyzes development requirements to create test plans.
• Works on multiple project requests independently.  Engages vendors and other DoIT technical resources to assist with best practice implementations and troubleshooting.
• Works closely with users to define and document requirements.  Then, analyzes business requirements documents and develops test plans to ensure that all requirements are verified during testing.
• Conducts tests and manages bug fixes until all quality tests are passed.
• Recommends functional enhancements that will more efficiently meet the school system's objectives.
• Works closely with vendors and other Department of Information Technology staff as well as business partners to identify performance issues and schedules updates and patches.
• Plans, communicates and assists end users with acceptance testing to ensure product being delivered meets project requirements. 
• Analyzes issues reported by end-users and determines the best course of action to address the concern. 
• Performs advance level troubleshooting of application issues. 
• Innovates and contributes to improving test strategies that will increase the quality of the project’s deliverables. 
• Tracks changes in each release of the software.
• Applies and tests various software patches for functionality. 
• Maintains record of all implementations and prepares necessary release documentation.
• Works on special projects as assigned. 
• Assists the Manager with administrative responsibilities and organizational management as needed. 
• When serving as the point person for implementation, coordinates quality assurance activities, user acceptance testing and documentation for the project team. 
• Performs other duties as assigned.

Education, Training and Experience: 

• Graduation from an accredited college with a bachelor’s degree in Computer Science, or a related field.  

• Three years of experience leading the testing of enterprise systems. 

• Experience working with web-based systems and SQL Server preferred.

Note: Other combinations of applicable education, training, and experience that provide the knowledge and skills necessary to effectively perform the duties of the position may be considered.

Knowledge, Skill, and Abilities:

• Thorough knowledge of and skill in applications development for large database systems.

• Skill in development and management of test cases to ensure appropriate coverage of the system’s functionality.

• Skill in the use of T-SQL to generate test data in a SQL Server environment.

• Knowledge of full system development life cycle.

• Knowledge of personal computers, Microsoft Office suite of tools including; Word, Excel, PowerPoint, Visio and Project.  Knowledge of programming concepts. 

• Ability to analyze error conditions and develop appropriate solutions. 
• Ability to establish and maintain effective working relationships. 
• Ability to communicate effectively. 

PHYSICAL AND ENVIRONMENTAL CONDITIONS: 

The work of this class is generally sedentary with occasional walking, standing, and other limited physical activities. 

CONDITIONS OF EMPLOYMENT: 

Employees may be required to work beyond their normally scheduled hours with little or no advanced notice.  Work schedules may include nights and weekends.

FLSA:  Exempt

RETIREMENT:       Eligible for the Baltimore County Employees’ Retirement System.

This class specification defines the types of duties and level of difficulty of work required of positions in this title.  It shall not be held to exclude duties not mentioned nor limit the right of management to assign work to employees.

GRADE:   OPE Grade 05

SALARY:      $81,118 - $130,478

Visit the BCPS Office of Payroll website for additional information on pay scales, other compensation and leave accruals at: 

Office of Payroll - Baltimore County Public Schools - www.bcps.org/operations/fiscalservices/payroll 

 

OTHER COMPENSATION: Position may be eligible for relocation bonus, extra duty activities pay, or other student activities pay as defined in the applicable Bargaining Unit Agreement. 

BENEFITS: BCPS offers a comprehensive benefits program for eligible employees including options for medical plans, dental plans, vision, life insurance, flexible spending accounts, disability coverage, and 403(b)/457 plans.  Other benefits include paid holidays, sick, personal business, and bereavement days, and flexible leave options such as FMLA, sick bank, and board approved leaves. All new hires will attend a benefits meeting upon hire. 

Visit the BCPS website for additional information about benefit plans for BCPS employees at https://www.bcps.org/hr/compliance/benefits_and_retirement 

This posting describes the duties and responsibilities of a position or group of positions.  It shall not be held to exclude duties not referenced nor limit the right of management to assign work to employees. 

NON-DISCRIMINATION STATEMENT:

The Board of Education of Baltimore County does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, or veteran status in matters affecting employment or in providing access to educational programs or activates and provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding the Board’s nondiscrimination policies should be directed to: EEO Officer, Office of Equal Employment Opportunity, Baltimore County Public Schools, 6901 Charles Street, Building B, Towson, Maryland 21204 (443-809-8937).

Application Instructions: 

Please read and carefully follow the instructions provided below. 

• Applicants are required to have a completed application on file for employment with Baltimore County Public Schools (BCPS).  Information on your resume and application must match. This information is necessary for salary determination should you receive an offer of employment. 
• Professional references must be submitted to complete your application. Examples of professional references include current and former principals, supervisors, managers, mentor teachers and university/college supervisors. Personal references from colleagues, friends, community members, etc. will not be accepted.   
• Be sure to account for all periods of employment and unemployment.  Failure to complete all fields of the "Work Experience" section of the application may result in your application not being considered.  A resume will not be the only document considered in determining your qualifications for a position.  
• You MUST attach your unofficial transcript(s) or license(s) to your application if you are applying for a position as a teacher or position which requires Licensure/Certification. 

Proof of Licenses, Certifications and Education: 

• Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable only at the application stage. Official transcripts must be provided only after you have accepted a contingent offer. 
• Failure to submit proof of Licenses, Certifications and Education may result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with your application.  

Proof of Degree Equivalency: 

• Applicants who have obtained a degree from outside the United States are required to submit degree equivalence documentation from a MSDE approved Foreign Transcript Evaluation Agency. This information is located on the MSDE website at https://marylandpublicschools.org/about/Pages/DEE/Certification/Foreign-Transcript-Evaluation-Agencies.aspx 

Pre-Employment Requirements: 

• All people employed by the Baltimore County Public Schools, regular and temporary, are required to be fingerprinted and have a criminal background investigation (per COMAR) completed. The fee charged for fingerprinting is $109.  
• Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the US. 
• If you have military experience, you will be asked to provide a copy of DD214. 
• Official transcripts will be required upon hire and must be sent via e-script/clearinghouse from your university. 
• Some positions will require employees to undergo a physical examination and/or drug testing. 
• All newly hired personnel must attend a Benefits and Retirement Orientation meeting. 
• Additional job verification will be required for salary credit. 

Contact Information

Shawn Stahl, HR Manager

443-809-7872

[email protected]