QUALITY ASSURANCE & INCIDENT MANAGEMENT SPECIALIST

QUALITY ASSURANCE & INCIDENT MANAGEMENT SPECIALIST

Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

About DDI: For nearly 65 years, DDI (Developmental Disabilities Institute) has been a leading agency providing a full spectrum of care for over 1,600 children and adults with autism and other developmental disabilities. We are driven by a dedicated team and a deep belief in the potential of every individual.

The Role: DDI's Quality Assurance and Incident Management Specialist assists the Quality Assurance team by assisting with all aspects of audits, incidents, and investigations. The QA and IM Specialist maintains copies of incident reports and participates in agency reviews of incidents for various committees. 

Salary Range: $20.09 - $24.11/hour

What You'll Do:

• Compile material and work products associated with Agency audits, incidents, and investigations under supervision of the Director/Assistant Director of Quality Assurance.  


• Organize and track incidents and responses to investigations, using computer software applications.  Liaison with program staff regarding plans of corrective action and responses to committee and investigation recommendations.


• Maintain incident reports, assure notification to external authorities of all incidents as required, and participate in special review committees and trainings.


• Prepare, distribute, and maintain meeting minutes for various committees.


• Conduct investigations as assigned, both independently and in teams, and complete thorough investigation reports, under supervision of the Director/Assistant Director of Quality Assurance.  


• Successfully complete certification process for performing ‘Reportable Incident’ investigations through a training organization/curriculum endorsed by OPWDD and NYS Justice Center.  


• Other duties as assigned by supervisor.

What You Bring To This Role:

• High School Diploma


• 1 year of experience in the I/DD field or other healthcare setting


• Demonstrable experience in using Microsoft Office applications.

Why You'll Love This Job:

• Build Meaningful Relationships: Develop strong connections with employees and stakeholders


• Learn and Grow: Benefit from ongoing training and professional development.


• Be Part of a Supportive Team: Work with passionate and dedicated colleagues.


• Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.


• Exceptional Work-Life Balance: Generous paid time off and paid agency holidays.

Here's How We Support You: 

• Comprehensive Paid Training: Get the skills you need to succeed.


• Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.


• Retirement Security: 403(b) retirement plan.


• Invest in Your Future: Tuition reimbursement opportunities.


• Career Growth: Opportunities for advancement within DDI.


• And More: Paid time off and other valuable benefits!

If You Are: 

• Empathic, compassionate, and patient


• Positive, energetic, and enthusiastic


• A good communicator and team player


• Passionate about making a difference

Then, we encourage you to apply and join the DDI team!

When you join our team, you become part of the DDI Family! Click here to watch our video to find out more about the DDI Family.

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.