Quality Assurance Manager (Senior Public Service Administrator, Opt.4)

Position Overview

The Illinois Department of Public Health is seeking a highly motivated individual to be responsible for the design, implementation and monitoring of systems designed to ensure the highest quality of testing performance in all laboratories of the Division. Assures that laboratory personnel and testing procedures they conduct adhere to generally accepted good laboratory practices (GLP) as defined by the Federal Food and Drug Administration (FDA), the U.S. Environmental Protection Agency (USEPA), or the Clinical Laboratory Improvement Act (CLIA). Responsibilities include the coordination of documentation, auditing functions, monitoring of laboratory activities and application of corrective action to ensure compliance with GLP. Serves as full line supervisor.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)


• Competitive Group Insurance benefits including health, life, dental and vision plans.


• Pension plan through the State Employees Retirement System


• Deferred Compensation Program – voluntary supplemental retirement plan


• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)


• 10-25 days of paid vacation time annually (10 days for first year of state employment)


• 12 paid sick days annually which carryover year to year


• 3 paid personal business days per calendar year (pro-rated dependent on start date)


• 13-14 paid holidays per year


• 12 weeks of paid parental leave


• Employee Assistance Program and/or mental health resources

*These are just a few of the many perks available to all State employees. For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Working with the Laboratory Director, establishes, implements, maintains and documents internal quality assurance policies and procedures which meet the requirement of the Illinois Clinical Laboratory Act, USEPA and FDA.


• Serves as full-line supervisor.


• Directs all quality improvement activities within the Division of Laboratories.


• Directs Division training programs to meet training goals established by the Division Chief.


• Performs other duties as required or assigned which are reasonably withing the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, with courses in microbiology, chemistry, medical technology or related field from a recognized college or university.


• Requires four (4) years of administrative experience in a public health laboratory or equivalent organization.

Preferred Qualifications

• Four years’ experience working with regulatory requirements governing laboratory quality assurance.


• Extensive knowledge of laboratory rules and regulations.


• Four (4) years’ experience establishing, implementing, and maintaining policies and procedures.


• Four (4) years’ experience with quality improvement activities.


• Four (4) years’ experience with implementation of test systems.


• Four (4) years’ experience with development of curriculum and training programs.


• Four (4) experience supervising employees, including experience in hiring, discipline, performance improvement, and performance evaluations.

Conditions of Employment

• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.


• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $1.8 Billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,400 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.