Quality Assurance Representative

Are you ready to work for a company that values your contributions and offers a family environment where respect and growth are at the core? At Wisler Plumbing, Heating, Cooling, and Electrical, we’ve been delivering exceptional service since 1986, driven by our commitment to fairness, integrity, and hard work. Join our team and help us continue making a lasting impact on our customers’ lives.

What’s in It for You?

• Competitive Pay: Earn $15-$19/hour based on your experience.

• Career Growth: Unlock opportunities for advancement based on your performance.

• Team Atmosphere: Work in a supportive, family-like environment where mutual respect is the standard.

• Professional Development: Access ongoing training and resources to grow your skills.

• Impactful Work: Be the final touch that transforms great service into an unforgettable experience.

Why You’ll Love It Here

• Community-Oriented Culture: At Wisler, we believe in fostering a family atmosphere where collaboration and support are at the forefront.

• Meaningful Contribution: Your work directly influences customer satisfaction and our business success.

• Respect and Appreciation: Be part of a team that values your input and celebrates your achievements.

Your New Role

As a Quality Assurance Representative, you’ll be the friendly, reassuring voice connecting with customers after the work is done. Your role is essential in maintaining our reputation for outstanding service by ensuring customer satisfaction and identifying areas for improvement.

What You’ll Do

• Engage with Customers: Follow up within 30 minutes of job completion to confirm satisfaction and gather feedback.

• Record Details: Maintain accurate and organized records of customer interactions.

• Report Insights: Share key feedback with the Customer Service Manager to drive improvements.

• Support the Team: Assist the Contact Center with scheduling and customer callbacks as needed.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Strong customer service skills and excellent communication abilities.

• Detail-oriented with the ability to maintain accurate records.

• Proficiency in Excel and familiarity with data tracking tools.

• Previous customer-facing experience is a plus.

• Strong organizational skills with the ability to juggle multiple tasks.

• Team-oriented and thrives in a collaborative, high-energy environment.

• Authorization to work in the U.S.

Wisler Plumbing, Heating, Cooling, and Electrical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.