Quality Assurance Technician

Unger is an international, family-owned business, and a leader in providing innovative commercial and residential cleaning tools for more than 50 years. Specializing in Window and Surface Cleaning, Janitorial Tools, and Reaching Aids, we are headquartered in Bridgeport, Connecticut, USA with offices in Germany and the United Kingdom. Our promise is to deliver quality tools to make the cleaning experience safer, faster, and better, whether it’s for the professional, the semi-professional or the homeowner. Unger’s legacy of success can be attributed to the bright, talented people who work with business partners in more than 80 countries across the world to bring our solutions to market.

General Overview of Role:

The Quality Technician is responsible for ensuring that products and processes comply with the company’s quality standards and contributing to developing new products to maintain and improve overall quality performance.

Key Interfaces:

• Global quality team


• Planning and Sourcing Department


• Marketing / Sales / Customer Service


• Engineering Department


• Shop Floor / Production


• Other Unger Companies

Main Responsibilities:

• Investigate non-conforming products or processes.


• Perform Root Cause Analysis on quality issues and assist in Corrective Actions; responsible for creating Non-conformance reports (8D).


• Investigate customer complaints and returns to identify root causes of failures and document findings.


• Monitors supplier quality performance and initiates programs to ensure suppliers meet Unger’s quality expectations.


• Involved in new product development projects as a quality lead.


• Create and revise quality documentation.


• Identify opportunities for continual improvement and implement and oversee corrective actions when needed.


• Perform inspections and document test results accurately, identify defects, and provide recommendations for corrective actions


• Ability to lift up to 40 lbs.

Desired Skills / Experience:

• Minimum of five years in a manufacturing environment, working in industrial or mechanical engineering or quality assurance functions.


• Involvement in new product development projects


• Strong verbal and written communication skills.


• Must read and interpret engineering drawings.


• Understanding of six sigma and lean tools


• Knowledge of basic quality tools such as cause-and-effect diagrams, control charts, histogram, Pareto chart, FMEA/Risk Analysis.


• Process-oriented way of thinking and possess a positive problem-solving approach to challenges.


• Demonstrate strong analytical skills, able to troubleshoot processes and examine quality problems to determine root causes.


• Assures adherence to quality standards by overseeing the continuous improvement process.


• Work effectively as part of a team.


• Must demonstrate strong organizational skills and be able to manage their own workload and priorities and complete numerous projects simultaneously.


• Proficient in the use of PC’s, Microsoft Office applications


• Intermediate to Expert level of experience in Word and Excel


• Intermediate level of experience in Power Point