Quality Consultant (Liability, Workers' Compensation, Project Management)

Company:
Marsh Risk

Description:

Quality Consultant - (Liability, Workers' Compensation, Project Management)

Location: Travel proximity to a Marsh office (U.S.) - hybrid/flexible; travel as required

Position Summary: As a quality consultant, your workload will be dedicated to performing an objective review and validation of consultant work product at the direction of the Performance Optimization Leader and deployed as a specialized consultant on CIW projects and/or maintain an adjusted project management workload, as necessary. Your role is to independently evaluate deliverables, quantify expected impact, and drive continuous improvement by providing clear, constructive feedback and coaching to consultants and/or project managers. You will combine hands-on claims expertise (liability, workers' compensation, project management) and a consultant mindset to ensure recommendations are practical, measurable, and aligned to practice goals. At the direction of the Performance Optimization Leader you may also be assigned special project work, such as claim optimizer or legal roundtable facilitator.

What will you do?

• Conduct impartial, structured reviews of consultant or project management deliverables for quality, accuracy, completeness, and linkage to client outcomes.
• Apply standardized review criteria and sampling approaches established by practice leadership; maintain review logs and trend analyses.
• Provide timely, actionable feedback and coaching to consultants and project managers to raise the level of work.
• Lead or support root-cause analysis when recurring quality issues are identified and propose targeted remediation or training.
• Partner with practice leadership to prioritize reviews, refine criteria, and update playbooks, templates, and review checklists.
• Support onboarding by validating new consultant outputs and contributing to materials and practical exercises.
• Prepare concise summary reports for practice leadership highlighting findings, risk areas, and realized or projected impact.
• Escalate material risks or defensibility concerns promptly and recommend corrective actions.
• Perform special CIW project work, as requested.

What can you expect?

• Regular interaction with the Performance Optimization Leader, Team Leaders, Zone Leaders, Practice Leader, Consultants and Project Managers.
• Fast-paced environment requiring strong prioritization skills, attention to detail, and clear communication.
• Opportunities to shape review standards, training programs, and continuous improvement initiatives.

What's in it for you?

• Visible impact on financial and operational results and on consultant career development.
• Competitive compensation and benefits, flexible work arrangements, and professional development support.
• Cross-functional exposure to practice leadership.
• A role that builds coaching, quality oversight, and leadership skills with potential career progression.

We will count on you to:

• Deliver objective, timely, and defensible reviews that drive measurable improvement in consulting outputs and client outcomes.
• Provide constructive coaching that improves consultant judgment and results orientation.
• Maintain accurate documentation of review findings, trends, and corrective actions for leadership reporting and continuous improvement.
• Collaborate with practice leadership to refine review frameworks, sampling rules, and success metrics.
• Act with professional integrity and independence in all assessments and communications.

What you need to have:

• 5+ years of claims consulting, claims adjudication, project management or claims operations experience in liability and/or workers' compensation (California experience a plus where relevant).
• Hands-on familiarity with multiple TPA/claims systems and RMIS platforms as an end user.
• Strong analytical skills and comfort working with quantitative and qualitative data to validate assumptions and estimate impact.
• Exceptional written communication and presentation skills; ability to translate technical findings into clear, client-ready summaries.
• Strong interpersonal skills with a coaching orientation-able to deliver candid feedback that supports development.
• Consultative mindset focused on outcomes, measurable impact, and practical recommendations.
• Proficiency in Microsoft Excel and PowerPoint; experience with analytics platforms preferred.
• Willingness to work a hybrid model and travel as required.

What makes you stand out?

• Prior experience performing peer reviews, deliverable validation, or similar objective assessments in a consulting or claims environment.
• Deep subject-matter expertise across liability and/or workers' compensation lines and/or project management.
• Strong communication and interpersonal skills.
• Nimble ability to adapt and pivot based on priorities and act with a sense of urgency,
• Track record coaching consultants or analysts to elevate work quality and outcomes.
• Certifications such as PMP, Lean/Six Sigma, claims designations, or formal coaching/training credentials.
• Experience contributing to playbooks, templates, QA frameworks, or onboarding curricula that improved delivery consistency.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

The applicable base salary range for this role is $112,600 to $239,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.