Quality Control Analyst

FLSA Status - Non-Exempt

About GMR:

At GMR Protection Resources, the mission is to enhance facilities through tailored solutions for businesses across diverse industries, leveraging our years of expertise, cutting-edge technology, and efficient processes to deliver impactful, long-lasting results. The vision is to bless and positively influence our employees, customers, and community. The core values of excellence, impact, integrity, enthusiasm, and faith guide our every action. We are committed to creating a work environment where every individual can learn, grow, and make a significant impact.

General Description:

This is a full-time, office position at GMR’s headquarters in Heath, TX. The position is on the Center of Excellence team and will report to the Center of Excellence Director. The Quality Control Analyst serves an essential role at GMR by performing the processes needed to ensure that our best quality work is provided to GMR customers. We ensure high-quality products by reviewing the fieldwork and deliverables completed by GMR and then applying our internal quality control processes.

The position has daily/weekly/monthly responsibilities of performing processing needs for the Center of Excellence team, in addition to various project support and daytime inspection quality control functions. This position is responsible for working within defined due dates for report completion and must have the flexibility to reprioritize, as necessary. 

Essential Duties/Responsibilities:

• Perform high-volume quality control reviews of site visits.
• Follow established procedures to provide accurate and detailed reports from a custom database.
• Work within a team environment to achieve daily, weekly, and monthly deadlines while consistently meeting established performance metrics for quality, work volume, and productive time.
• Proof work submitted by FIS team members and provide feedback on items needing additional training or support.
• Perform quality control on Special Incident Surveys.
• Employees are expected to complete all required company trainings and assigned administrative tasks accurately and on time. This includes compliance-related learning, documentation updates, and participation in initiatives that support company policies and operational effectiveness.

Required Skills/Abilities:

• Ability to follow detailed processes and perform repetitious job responsibilities accurately.
• Careful and consistent attention to detail.
• Able to self-manage workload and be efficient with work requirements.
• Must be able to be on time for work and maintain a good attendance record.
• Must be able to work in a high-volume team environment.
• Ability to communicate professionally in a clear and concise manner, both verbally and in writing. 
• Ability to learn and follow GMR’s internal processes for providing quality work.
• Ability to work regular office hours (8:00 a.m. to 5:00 p.m., Monday through Friday).
• Ability to learn and gain a thorough understanding of GMR’s Phoenix proprietary database.
• Ability to maintain strict confidentiality.
• Thorough understanding and representation of GMR’s culture and core values of Integrity, Faith, Enthusiasm, Impact and Excellence.

Education and Experience:

• High school diploma or GED required.
• At least 2 years’ experience working in an office environment.
• Experience with Microsoft Office (including Visio, Excel and Outlook) preferred.
• Experience with Phoenix, Smartsheet, Adobe, Nitro PDF, and online mapping/photograph software would a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, vision, long-term disability, and life insurance, a 401K plan with company match, paid time off, paid parental leave, education reimbursement, and employee assistance program.