Quality Coordinator

The Quality Coordinator supports the Compliance Department by coordinating and executing quality assurance, performance improvement, and compliance monitoring activities across internal operations and the network of over 26 supported facilities. The coordinator conducts assessments, tracks performance metrics, facilitates corrective actions, and collaborates with facility teams to promote continuous quality improvement and regulatory adherence in a multi-site healthcare support environment.

KEY RESPONSIBILITIES

Quality Assurance and Monitoring:

• Develop and coordinate internal quality reviews and facility-level assessments, including audits, tracers, and performance checks to evaluate compliance and quality in supported service areas (e.g., internal (department) and external (facilities)).

Audit and Data Collection:

• Assist in performing scheduled and ad-hoc internal audits; collect, aggregate, and analyze quality and compliance data from facilities; identify trends, gaps, or risks; and prepare summary reports for leadership.

Corrective Action and Follow-Up:

• Develop, track, and monitor corrective action plans (CAPs/POCs) resulting from audits, surveys, incidents, or complaints; provide follow-up support to facilities to ensure timely resolution and sustained improvements.

Performance Improvement Initiatives:

• Manage quality improvement projects, such as QAPI (Quality Assessment and Performance Improvement) activities; assist in developing metrics, dashboards, and process enhancements to elevate service quality.

Reporting and Communication:

• Compile and distribute regular quality reports, dashboards, and updates to Compliance leadership and facility administrators; serve as a point of contact for quality-related inquiries and support.

Regulatory Awareness:

• Stay informed on relevant federal (e.g., CMS), state, and accreditation standards; alert leadership to changes and assist in adapting internal processes accordingly.

Other Duties:

• Perform additional tasks as assigned to support the compliance function.
  

QUALIFICATIONS

• Bachelor’s degree required in Healthcare Administration, Nursing, Public Health, Business Administration, or a related field. Associate’s degree with significant relevant experience may be considered.
• 2–4 years of experience in healthcare quality assurance, compliance monitoring, regulatory affairs, or performance improvement, preferably in multi-site settings (e.g., long-term care, post-acute, behavioral health, or support services organizations).
• Hands-on experience with audits, mock surveys, data analysis, corrective action tracking, or survey readiness preferred.
• Familiarity with healthcare regulations (CMS, state licensing, accreditation bodies) and quality frameworks (e.g., QAPI) is strongly desired.
• Strong analytical and problem-solving abilities, with keen attention to detail and capacity to work efficiently under pressure.
• Certified Professional in Healthcare Quality (CPHQ). Preferred
• Certified in Healthcare Compliance (CHC) or similar. Preferred
• Basic quality improvement training (e.g., Lean, Six Sigma Yellow Belt) Preferred