Quality Engineer II

Company Profile
Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at @arlongraphics on Facebook, Instagram, Twitter, and LinkedIn. For more information, visit arlon.com.

Why Work Here

• Vacation, Sick and Holiday Pay (collectively 26 days/year)
• Great company culture (Great Place to Work certified)
• Health Insurance (Medical, Dental, & Vision)
• 401(k) Retirement Plan with company match
• Life Insurance
• Career Development Support
• Annual Bonus Pay potential  

The Quality Engineer II is responsible for supporting and improving the Quality Management System (QMS), ensuring compliance with applicable ISO standards, and independently leading complex quality investigations and improvement initiatives. This role partners cross-functionally with Manufacturing, customers, suppliers, and other functions to prevent defects, reduce process risk, resolve quality issues, and ensure products and processes meet approved requirements.

Key Responsibilities include

• Supporting ISO compliance, internal and external audits, corrective actions, and continuous improvement initiatives.
• Managing quality processes including nonconforming material, document control, training systems, supplier quality, customer complaints, quality metrics, and new product qualification support.
• Manage internal and external ISO audits, including planning, execution, follow-up activities, and compliance with applicable ISO standards.
• Serve as the Quality representative on cross-functional operational support teams to identify, resolve, and prevent quality-related issues.
• Provide timely quality-engineering support to Manufacturing, including containment, material evaluation, disposition support, and verification of compliance with approved specifications and procedures.
• Exercise appropriate quality authority to place material or product on hold, recommend production or shipment stoppage, approve or coordinate material dispositions, and escalate significant quality or compliance risks.
• Own corrective action programs, including containment, root cause investigation, implementation, effectiveness verification, and closure.
• Manage the nonconforming material process, including material review, disposition decisions, investigations, and implementation of corrective actions.
• Lead root cause analysis using quality improvement tools including 5 Why, Fishbone, Pareto Analysis, SPC, and statistical methods.
• Lead or support quality risk assessments using tools such as Process FMEA, control plans, process capability analysis, and measurement-system analysis to prevent defects and reduce process risk.
• Assess the quality impact of changes to products, materials, suppliers, equipment, specifications, and manufacturing processes, and define appropriate validation and qualification requirements.
• Develop and execute product and process qualification plans, establish acceptance criteria, analyze results, document conclusions, and provide quality approval or recommendations before commercialization.
• Lead assigned customer complaint investigations, coordinate containment and product evaluation, determine root cause, prepare formal corrective action responses, and verify effectiveness and prevention of recurrence.
• Manage assigned supplier-quality issues, including supplier qualification support, incoming-material risk assessment, supplier corrective action requests, effectiveness verification, performance monitoring, and escalation of recurring deficiencies.
• Administer the Quality Management System (QMS) document control process, ensuring procedures, work instructions, forms, and records are maintained and controlled.
• Administer company learning and training management systems and ensure employee training requirements remain current.
• Analyze quality data and KPIs to identify trends, risks, and opportunities for improvement, and prepare reports, presentations, and quality metrics for management review.
• Ensure compliance with customer requirements, regulatory requirements, approved specifications and procedures, and company quality standards.
• Independently lead complex, cross-functional quality investigations and improvement projects; provide technical guidance to less-experienced personnel; and serve as a quality subject-matter resource for assigned products, processes, or systems.
• Effectively use generative AI and other emerging technologies to improve Quality Assurance productivity, analysis, communication, and decision-making.
• Protect confidential information when using AI tools and comply with company requirements regarding data privacy, security, intellectual property, and acceptable AI use.
• Lead or participate in continuous improvement initiatives focused on reducing defects, waste, and process variation.

• Bachelor’s Degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related technical discipline.
• 5+ years of recent relevant experience in Quality Assurance or Quality Engineering within manufacturing.
• Experience with ISO 9001 systems, auditing, corrective actions, and continuous improvement.
• Experience with SAP or similar ERP systems 
• Strong analytical, problem-solving, organizational, and communication skills.
• Bilingual Spanish preferred.

Pay Transparency
The current pay for this position is between $85K - $100K/year. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time.

EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. (pm18)