Quality Improvement Specialist, Behavioral and Mental Health - hybrid schedule

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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

8:00 AM

5:00 PM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Supports and contributes to the execution of the Quality department’s vision and strategies by coordinating and facilitating quality improvement projects. Proactively supports efforts that ensure delivery of safe and efficient patient care and services and promotes a safe environment at Children's Healthcare of Atlanta.

Experience

• 3 years of related experience or Master’s degree; and 1 year of experience in

• Engineering, Quality or Patient Safety

• Experience participating in cross-functional teams

• Experience defining, collecting and analyzing data

• Experience applying problem solving approaches to identify and design solutions or interventions

Preferred Qualifications

• Bachelor’s degree in Industrial and Systems Engineering or Health Systems Engineering

• Master’s degree in Engineering, Healthcare, Business, or related field

Education

• Bachelor’s degree in engineering, science, or related field

Certification Summary

• Six Sigma Green Belt or Model for Improvement training within 1 year of employment

Knowledge, Skills, and Abilities

Methodology:

• Deeply familiar with Process Improvement Frameworks especially,

  • Familiarity with PDSA cycles and how to effectively run rapid tests of change

  • Ability to explain using DMAIC, VSM, or Kaizen to reduce waste/variation

  • Experience leading RCA and implementing changes based on analysis

Data Literacy:

• Must be able to translate clinical data into actional insights using tools like run charts, control charts

• Must have experience with statistical data management

• Preferred tools/languages: R, Minitab, QI Macros

Soft Skills:

• Facilitation skills - experience leading multidisciplinary teams through conflict to reach consensus on process changes

• Able to translate technical concepts into clinical value. We want approachability, empathy, and resiliency.

• Influential leadership - must be able to be a change agent who can build trust

Job Responsibilities

•  Facilitates local or department level quality improvement opportunities.

• Builds and manages statistical process control charts to monitor and support improvement efforts.

• Supports the delivery of basic, intermediate, and advanced quality and patient safety training modules to leaders, staff, and physicians.

• Develops supporting educational materials that enhance the learning objectives related to process improvement and patient safety.

• Supports team in the facilitation and execution of system quality improvement projects.

• Collaborates with appropriate physicians, leaders, and staff to obtain, document, and validate information related to assigned projects.

• Coordinates patient safety initiatives including involvement in national collaboratives.

• Coordinates and completes assigned projects.

• Works collaboratively with internal and external resources.

• Evaluates and implements new initiatives that assist in the achievement of system goals.

• Maintains professional development by expanding knowledge base of methodologies and techniques including Model for Improvement, Statistical Process Control, Six Sigma, and Lean.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

1575 Northeast Expy NE

Quality