Quality Management Administrator

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Position Overview

The Division of Developmental Disabilities is seeking an experienced administrator to lead the Bureau of Quality Management’s statewide quality assurance and compliance program for individuals with developmental disabilities. This position directs a multi-unit bureau — Quality Review and Quality Enhancement; overseeing survey and monitoring activities across community and state-operated DD service providers, serving as the Division’s liaison to OIG, BALC, and CMS on compliance matters, and leading the Bureau’s response to federal requirements including the HCBS Settings Rule and the CMS HCBS Access Rule. We are looking for a leader who can manage staff and processes with equal skill — someone comfortable both directing a survey team and representing the Division before CMS and legislative stakeholders.

Essential Functions

• Serves as Quality Management Administrator, develops and organizes activities of staff engaged in an integrated program of quality review and enhancement for service and support for individuals with developmental disabilities.


• Serves as a full-line supervisor.


• Represents the Bureau program functions with the Office, Division and Department staff.


• Monitors the provision of comprehensive technical assistance to agencies evidencing difficulty in meeting standards.


• Directs the monitoring of individual and agency records and engages in direct observations of service delivery to verify individuals with developmental disabilities are receiving high quality services and supports.


• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college preferably with course work in a social or human services field.


• Requires four (4) years progressively responsible administrative experience in a health or human services organization within a Mental Health or Developmental Disabilities Organization.

Preferred Qualifications

• Five (5) years of professional management experience directing quality review and enhancement activities for community-based and state-operated developmental disabilities services, including monitoring compliance with the HCBS Settings Rule and CMS/federal reporting requirements.


• Five (5) years of professional supervisory experience directing multiple staff, including assigning and reviewing work, training subordinates, evaluating performance, and administering progressive discipline.


• Five (5) years of professional experience designing and delivering technical assistance, corrective action plans, or training and calibration programs for provider agencies or quality assurance staff.


• Five (5) years of professional experience communicating survey findings, compliance determinations, and corrective action requirements to provider agencies, DHS/DDD leadership, and CMS regional staff.


• Two (2) years of experience implementing programs, policies, and procedures for individuals with developmental disabilities.

Conditions of Employment

• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois.  Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives.  Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois.  Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.