Quality - QFT Interior - B Shift

Objective of Job:

Support in assuring the quality of products for DRX interior parts. 

Principal Activities: 

• Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.


• Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.


• Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.


• Acts as the first point of contact to the customer regarding product quality (interior products)


• Initiates analysis of non-conformances and ensures proper documentation.


• Plans, coordinates and performs immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material. 


• Monitors progress to ensure that customer requirements and deadlines are met.


• Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.


• Responsible to approve customer complaints for chargeback to DRX.


• Documents and communicates all rework/inspection actions performed at customer's site pertaining to customer complaints and DRX internal quality issues.


• Works closely with line workers to attend to their concerns pertaining to interior products in an effort to prevent possible future defects.


• Sends feedback to the manufacturing plant at the end of the shift.


• Utilizes field experience to suggest improvements.

Shift: Must be able to work night shift.