Quality Support Technician

Job Summary 

The Quality Technician is a key member of the Mebane Plant team. The Quality Technician is responsible for leading the quality assurance and improvement efforts for the Insulation Production Lines. 

Job Description 

Job Responsibilities 

• Maintain the manufacturing specifications in Aims for the production lines 

• Complete required COA’s for customers 

• Enter and manage quality complaints in the Lotus Notes QMS system 

• Provide 8D’s and corrective actions to customers for quality complaints 

• Complete the quality sections of the New Item Process 

• Manage the non-conformance process to provide timely disposition of products 

• Active participant on WAM Q&PC Teams 

• Create and maintain visual standards for the production lines 

• Provide inspection of shipments as required by the customers 

• Manage inventory of blocked material in SAP 

• Conduct internal ISO audits per the plant audit calendar 

• Manage the calibration of the inspections tooling on the production lines 

• Create/Update SOP’s, OPL’s with the WAM format and in Qualtrax 

• Lead quality improvement projects as directed by the PAP and WAM Q&PC Pillar 

• Provide manufacturing and quality expertise to the Armacell Sales team and customers 

Job Qualifications and Requirements  

• Associates Degree preferred or Quality related experience  

• Minimum of 5 years of experience in manufacturing environment is  

• Ability to excel in a cross-cultural, global team environment 

• Possess professional written and verbal communication skills 

• Possess strong analytical and problem solving skills  

• Work independently and multi-task in fast-paced environment 

• Knowledge of Microsoft Office applications and Lotus Notes 

• Ability to manage blocking and releasing of finished goods inventory in SAP 

• Ability to manage documents and tasks within the Qualtrax system 

• Knowledge of the ISO 9001:2015 standard and the ability to conduct internal audits 

• Understanding of statistical process control and world class manufacturing techniques 

• Knowledge of rubber processing: mixing, curing, extrusion and foaming 

• Proven ability to lead effective teams and manage others 

• Proven experience in creating technical solutions