Quick Lane Manager

Company : Leif Johnson Ford

Job Description - Quick Lane Manager

Leif Johnson Ford has been in business for almost 60 years. We are a family owned and operated business that has 3 Ford franchise dealerships and 5 Pre-owned locations in the Austin area. We pride ourselves in offering a no hassle and family oriented atmosphere. Whether you purchase a vehicle from us or not, we want to ensure that you leave from our dealership feeling valued, comfortable and heard. We are also committed to the Austin community. Leif Johnson Ford is involved and sponsors programs such as Earning by Learning, Responsible Parenting, Toys for Tots and more.

BENEFITS

Medical, Dental and Vision Insurance

401(K)

Paid time off

Flexible Schedules

Responsibilities

Assist customers in servicing, repairing and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

High school diploma or higher education

Clean driving record & valid driver's license

Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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About the Company

Leif Johnson Ford

Leif Johnson Ford has been in business for almost 60 years. We are a family owned and operated business that has 3 Ford franchise dealerships and 5 Pre-owned lo...

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Quick Lane Manager

Job Description - Quick Lane Manager

About the Company

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