Quick Lane Service Advisor

THE FACE OF THE SHOP

THE VOICE CUSTOMERS TRUST

We're looking for someone who can run the front counter with confidence, energy and personality.

At JACK KAIN FORD in our Quick Lane, the Service Advisor is the connection between the customer and the technicians.  You'll keep vehicles moving, customers informed and the entire shop flowing smoothly.

IF YOU THRIVE IN A FAST-PACED ENVIRONMENT AND ENJOY WORKING WITH PEOPLE, THIS COULD BE A PERFECT FIT!

BENEFITS:

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  Competitive Pay

  
  


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  Medical, dental and vision insurance

  
  


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  Vacation Pay

  
  


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  401(K)

  
  


• Fast-paced, team-oriented environment


• Employee discounts

RESPONSIBILITIES:

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  Greet customers promptly and create a great first impression

  
  


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  Obtain customer and vehicle information

  
  


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  Clearly report all vehicle symptoms as described by the customer

  
  


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  Determine and recommend maintenance base on age, mileage and history of vehicle

  
  


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  Prepare a complete and accurate estimate of recommendations for labor and parts 

  
  


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  Present the estimate to the customer

  
  


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  Monitor the progress of each vehicle throughout the day, and update customers frequently

  
  


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  Verify that the final invoice reconciles with the work performed on the repair order

  
  


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  Explain all completed work and charges to customers

  
  


• Build long-term customer relationships

QUALIFICATIONS

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  Sales experience a plus

  
  


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  Knowledge of automobiles helpful

  
  


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  Proven record of achieving exceptional customer satisfaction

  
  


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  Works well under pressure

  
  


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  Very energetic personality 

  
  


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  A desire for a long-term career with a growing organization

  
  


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  Personal and professional integrity

  
  


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  Computer skills and willingness to learn new programs

  
  


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  Dependable and motivated

  
  


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  Basic computer skills

  
  


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  Positive, friendly attitude 

  
  


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  High school diploma or equivalent

  
  


• Valid driver's license

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.