Quick Service Technician - NRH

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement. We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Ford products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business in defined in our Core Values, Vision, and Mission statements. If interested in becoming part of our award-winning team, apply below! 

BENEFITS

• The largest Ford new vehicle inventory in North Texas and over 200 pre-owned vehicles
• Ongoing training to hone your skills and your team’s skills.
• Excellent compensation
• 5-day work week available
• Matching 401(k)
• Medical Insurance, Dental Insurance, Vision Insurance
• Long- and Short-Term Disability Insurance
• Life insurance, Critical Illness, Hospital Indemnity, Accident Insurance
• Paid vacation for full-time employees.
• Employee discount on vehicle purchases, parts, and service
• Drug-Free Work Environment
• Air-Conditioned shop

RESPONSIBILITIES

• Completes the assigned inspection on every vehicle.
• Completes work specified on the repair order, and/or under warranty, to manufacturer specifications with efficiency, safely and according to Ford’s quality and time standards.
• Efficiently performs vehicle maintenance and repairs that are needed and approve of by the customer:
  • Oil Changes and tire rotations
  • Test and replace batteries
  • Ford Recalls
  • Repair and replace tires
  • Serving transmissions, cooling systems and other related maintenance items.
• Collects all necessary information before requesting parts (e.g., model year, etc.).
• Completes proper repair estimates that are accurate and explain the Concern, Cause and Correction (Three C’s).
• Communicate directly with the Service Advisor so that customer can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs.
• In form Service Advisor of any delays of competing repairs and reason for delay.
• Road tests vehicles to ensure repairs are completed properly.

• High school diploma or equivalent.
• 2-year college degree in vehicle maintenance/automotive technology preferred, not required.
• Strong automotive background.
• Strong teamwork skills.
• Maintains sufficient personally-owned tools; keeps tools in good working order.
• Promotes dealership by presenting professional image, positive attitude, and clean work area.
• Maintains cleanliness of the customer's vehicle.
• Submits all claims promptly.
• Able to write a repair process as required for Ford Warranty.
• Returns parts for Ford warranty.
• Willing to submit to a drug screen & background check.