Quotation Specialist

Summary

Job Responsibilities

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly


• Thoroughly and efficiently gather relevant information from customers for identification and fulfilment of their needs


• Properly identify necessary spare parts and specifications for reconditioning services


• Create complete client quotations & orders for workshop reconditioning (commercial/technical)


• Process technical/commercial enquiries (feedback, pass on to 2nd level)


• Work with BOMs (Bill of material/part list), customer project documents, technical drawings, and installed base database


• Collaborate with second-level support in the quotation process


• Advise client regarding Buhler standards and recommendations regarding reconditioning for their equipment 


• Arrive at work predictably and promptly


• Perform other duties as assigned           

Qualifications

• High School Diploma is required, additional technical education is a plus


• Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales


• Microsoft Office experience is required


• SAP or comparable ERP system experience required


• Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company


• Works collaboratively within a group in order to achieve a common goal


• Utilizes effective approaches for choosing a course of action for developing appropriate solutions


• Excellent interpersonal communication skills and relationship building skills; able to communicate clearly and effectively in person and in writing internally and externally


• Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines


• Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said


• Openness to development of new skills as well as the teaching of those skills to others, allowing the development of a well-rounded team


• Commitment to integrity and customer satisfaction


• Fluency in English; any other language is a plus