RCM/ OPT Business Office Coordinator

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Business Office Coordinator

Pay: $18.00 Hourly 

Onsite: Ballwin, MO EyeCare Partners 

SECTION 1: Job Summary (Summary of the basic functions of the position)

The Business Office Coordinator provides assistance with administrative functions for RCM such as: opening the mail, payer medical records requests, faxing, filing and scanning. This position is cross functional within internal RCM processes.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

· Processes medical records per payer requests

· Opens and distributes paper and lockbox mail

· Faxes information to internal and external entities

· Scans, organizes and/or files paper and electronic documents

· Supports RCM leadership for all RCM departments

· Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

· Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Patient Population Served (For nursing / patient care positions)

· This position does not serve the patient population

SECTION 4: Education, Licensure & Certification Requirements

· High School Diploma or GED

SECTION 5: Experience Requirements

· 1+ years' experience working in an office environment.

· Previous medical office experience preferred; previous ophthalmic experience strongly preferred.

SECTION 6: Knowledge, Skills and Abilities Requirements

· Professional in appearance and actions

· Logical and Critical thinking skills

· Enjoys learning new technologies and systems

· Detail oriented, professional attitude, reliable

· Exhibits a positive attitude and is flexible in accepting work assignments and priorities

· Meets attendance and tardiness expectations

· Management and organizational skills to support the leadership of this function

· Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations

· Interpersonal skills to support customer service, functional, and teammate support need

o Able to communicate effectively in English, both verbally and in writing

· Ability for basic to intermediate problem solving, including mathematics

· Intermediate computer operation

o Proficiency with Microsoft Excel, Word, and Outlook

· Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards

· Specialty knowledge of systems relating to job function

· Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Location/Work Environment:

For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards.

Exposure: Works in a normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.