Real Estate Account Manager

Job Title: Real Estate Account Manager
Reports To: Operations Manager

Department: Operations
Location: Orlando

Position Overview:

We are seeking an experienced and relationship-driven Real Estate Account Manager to oversee a portfolio of commercial properties. This role combines operational property management with client account oversight and growth. The ideal candidate excels at maintaining strong tenant and client relationships, ensuring building performance, and identifying opportunities to expand services across client portfolios. This is a highly collaborative role within the Operations team, with accountability for site-level results and strategic client engagement.

Key Responsibilities:

Portfolio & Property Management

• Conduct monthly site visits to all assigned properties to inspect conditions, follow up on work orders, and identify maintenance needs.


• Oversee day-to-day property operations, including scheduling and supervising maintenance, vendor work, and repair projects.


• Solicit competitive bids for repairs and service contracts, ensuring cost-effective, high-quality results.


• Develop and manage the Repair & Maintenance (R&M) and capital projects sections of the annual budgets for each property.


• Track and control property-level expenses and ensure compliance with lease obligations, safety codes, and company standards as well as the annual budget.

Tenant Relations

• Manage tenant onboarding, including move-in coordination, operational orientation, and vendor access setup.


• Coordinate with building vendors to ensure tenant spaces are properly prepared and operational at move-in, and that tenant service needs are met throughout occupancy.


• Foster strong tenant relationships by delivering a consistent, responsive, and service-oriented experience.


• Monitor lease expiration dates and coordinate with internal leasing teams to support retention strategies and renewals.


• Assist with tenant satisfaction initiatives, surveys, and periodic check-ins to proactively address issues before they escalate.


• Oversee tenant offboarding to ensure a smooth transition, including final walkthroughs, restoration coordination, and return of keys and access credentials.

Client Account Management

• Serve as the main point of contact for property owners and asset managers, providing regular performance updates and operational recommendations.


• Build trust with clients through responsive communication, reliable execution, and strategic guidance.


• Identify and promote opportunities for upselling additional services (e.g., construction management, project oversight, or brokerage services).


• Work to expand management assignments by strengthening client relationships and demonstrating value across their property portfolios.

Financial Oversight & Administration

• Partner with the Accounts Receivable team to address delinquencies and support rent collection at assigned properties.


• Review and approve vendor invoices, ensuring accuracy and adherence to budget guidelines.


• Assist in preparation of monthly reporting packages, including financial variances and capital project tracking.

Team Collaboration & Culture

• Contribute to a positive and collaborative team culture within the Operations group.


• Coordinate with the broader Operations team and leadership to respond to property emergencies as needed, including after-hours events.


• Participate in internal meetings, cross-functional initiatives, and knowledge-sharing efforts.


• Support training or mentoring of junior team members as needed.

Qualifications:

• 5+ years of commercial property management or real estate account management experience.


• Strong working knowledge of building systems, maintenance planning, and vendor coordination.


• Demonstrated success in managing client accounts, upselling services, and building trust-based relationships.


• Proficiency in property management software (e.g., Yardi) and Microsoft Office Suite.


• Exceptional organizational and communication skills with a client-first mindset.


• Ability to manage a high-volume portfolio and prioritize competing demands.


• Bachelor's degree in Business, Real Estate, or a related field preferred; CPM or RPA certification a plus.


• Licensed Community Association Management (CAM) preferred.

Work Environment & Travel:

• This role requires regular local travel to properties within the assigned portfolio for inspections, tenant meetings, and client engagement.